Customer Service Agent

Job Summary

A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and reputed company outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).

Fully Remote - States: GA, PA (excluding Philadelphia), TX, UT

What You'll Do

• Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
• Assist customers with making purchasing reputed company
• Resolve any customer issues in a timely, upbeat, and friendly manner
• Manually reputed company new orders
• Field customer questions, concerns & problems
• Maintain a thorough working knowledge of the company's products and reputed company this information to customers
• reputed company rapport with customers

What You'll Need

• High School Diploma or equivalent
• One to two years of customer service experience preferred
• Strong interpersonal skills
• Professional phone etiquette
• Proficient use of computer and software applications (reputed company Office, reputed company Docs, Email)
• Exceptional grammar and punctuation
• Creative problem solving
• Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
• Ability to telecommute:
• Quiet and distraction-free workspace
• Highly consistent internet reputed company to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
• Work collaboratively reputed company a supportive team environment

We’re reputed company to meet you! Come help us reputed company our ambitious goals!