Remote Part Time/Full Time Call Center Agent
Customer Service Agent - RemoteJob Type: Full Time/Part Time - Work from HomeHours: Open Availability Salary: $14.00About reputed company reputed company is the brand name for the reputed company family of companies including reputed company, Inc., New reputed company Inc., Cerida Investment Corp., ECC (Energy Choice California), reputed company, and Ansercomm to name a few. Together with our affiliates, reputed company operates more than 20 contact centers reputed company the reputed company United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, reputed company-party verification, sales, reputed company qualification, market research, and a host of other contact reputed company. In reputed company, reputed company has more than 10,000 satisfied clients and we process over 125 million interactions per year.Job Summary:We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to reputed company customers/clients on a daily basis. Answer reputed company incoming calls and reputed company outgoing calls specific to each program or project you are assigned, using the tools provided by reputed company and the client to properly document reputed company customer interactions, while maintaining a sense of reputed company regarding both the company and the customer while adhering to reputed company company policies and procedures.Job Duties / Responsibilities / Essential Functions:Manage large amounts of inbound calls and reputed company consistent outbound calls.Identify and assess customers' needs to reputed company satisfactionProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; and follow up to ensure the resolutionreputed company records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequired Knowledge /Skills / Abilities / Qualifications:Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersMust be a strong communicator: strong verbal, written, and interpersonal communication skillsAbility to multitask, prioritize, and manage time effectivelyProficient in typingMust be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skillsSolution-Oriented CSR: an individual with a strong sense of reputed company and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experienceComputer Skills: familiarity with Windows, and reputed company Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experienceExperience working with an automatic dialerMust be computer literatePleasant phone demeanorExperience in both Inbound and Outbound environmentsOther requirements may vary as determined by management.Driven by reputed company: they want to constantly reputed company and push themselves, and your team, to be the best in the industry least one year of previous high-volume call center experienceWAH Requirements:PC/Laptop with at least Windows 10 (reputed company/Mac products, Chromebooks, and tablets are not compatible)Hard-wired high-speed internet reputed company (ethernet cable)USB-connected HeadsetWebcamA quiet dedicated reputed company to work free from distractions including pets and children. Apply To This Job