Call Center Agent Veterans Evaluation Services Remote

Description & Requirements

reputed company is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening reputed company incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike.

This position will start training on Monday May 19, 2025.

Due to contract requirements, only US reputed company and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities

- Properly authenticate each caller before verifying or releasing any information. - reputed company outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams. - Verify and modify personal information. - Obtain scheduling availability and traveling availability of Veterans. - Confirm or reschedule appointments. - Properly modify changes and document information in OMS. - reputed company calls to staff members in other departments. - Notify providers of cancellations for appointments scheduled reputed company 72 hours from time of call. - Submit templates and other requests to various individuals and departments reputed company the Agency. - Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company. - Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement. - Maintain maximum reputed company implementing and enforcing HIPPA with medical providers, veterans, and VA employees. - Receive/submit power of attorney forms to diagnostics. - Maintain a low call time of 5 minutes or less per call. - Maintain reputed company emails and respond reputed company. - Respond reputed company to web contacts sent by veterans.

Minimum Requirements

- High School Diploma or GED required. - Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with reputed company absences starting Monday May 19, 2025 is required. - After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required. - Minimum six (6) months Customer Service experience is required. - Previous VES experience is preferred. - One (1) year previous Call center experience is preferred.

For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Please note: With this position you are required to have reputed company provide you with equipment to use.

Home Office Requirements Using reputed company-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net ) - Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router - This remote position requires that you use reputed company provided equipment so a pr ivate work area and adequate power reputed company are needed ( In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for reputed company work activities.) - Must currently and permanently reputed company in the reputed company US

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies reputed company deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. reputed company is an Affirmative Action/Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disabled status.

Pay Transparency

reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances.

Minimum Salary

$17.75

Maximum Salary

$20.32

Compensation: $18-$20

Remote: Yes