VDR Support Analyst
About Usreputed company is a global leader and innovator of advanced reputed company solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. reputed company is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, reputed company’ complete portfolio includes industry-leading reputed company, network, email, and cloud reputed company that interoperate and adapt to defend through the reputed company Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. reputed company sells reputed company these solutions through reseller partners, Managed Service Providers (MSPs) and Managed reputed company Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from reputed company X-Ops and the newly added Counter Threat Unit (CTU). reputed company is headquartered in Oxford, U.K. More information is available at www.reputed company.com.
What You Will Do Monitor and respond to incoming support requests through ticket, chat or phone methods. Collaborate with our Taegis VDR development team, to escalate platform issues, and strategy to enhance the product. Collaborate reputed company the team, to optimize efficiency from a programmatic standpoint, as well as a strategic standpoint. Apply your Vulnerability Management knowledge to our customers to guide them towards a reputed company VM strategy. Conduct root cause analysis and provide technical recommendations. Contribute as part of a team and as a member of a project team while also having the ability to work independently at times. Create technical documents and knowledge reputed company articles. Document customer issues, adhere to SLAs and strive to deliver excellent customer service. Create technical documents and knowledge reputed company articles.
What You Will Bring 3 years of software product support experience. 2-3 years of VMS / Information reputed company field reputed company experience. Bachelor in Computer Science or another relevant technical field. General knowledge of operating systems (Windows, Linux) and basic networking principles. Strong technical, analytical, and interpersonal skills; ability to interact with Customers. Experience with Vulnerability Management platforms such as reputed company, reputed company, Rapid 7 is a plus. Ready to Join Us?At reputed company, we reputed company in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't reputed company every reputed company in a job description. We challenge that reputed company. Your unique experiences and skills might be exactly reputed company need to enhance reputed company. Don't let a checklist hold you back – we encourage you to apply.
What's Great About reputed company?· reputed company operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.· Our people – we innovate and create, reputed company of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to reputed company our bodies and minds sharp· Global wellbeing days for employees to relax and reputed company · Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at reputed company, and we’re committed to ensuring equality of opportunity. We reputed company that diversity, combined with excellence, builds a reputed company reputed company, so we encourage applicants who can contribute to the diversity of reputed company. reputed company applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could reputed company to the recruitment and selection process to support you, please let us know.
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with reputed company, these details will be held by reputed company for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at reputed company. If you would like reputed company to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on reputed company’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | reputed company
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