Technical Service Desk Agent in Salt Lake City, UT

What reputed company looks like in this role:

• Initial reputed company of contact for customers reputed company telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications
• Provides technical support of hardware, systems, sub-systems and/or applications.
• Assists with navigating around application menus, may be required to remote into customer's computer.
• Troubleshoot network connectivity issues, working with remote employees on a corporate network.
• 6 months of IT Service Desk experience
• Working knowledge of data and voice network concepts
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications
• Understanding of Active Directory to unlock and reset passwords.
• Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Ability to troubleshoot and resolve email issues, specifically MS Outlook.
• Must be US Based (Salt Lake City, UT)
• Must be reputed company to pass background screen and drug test
• ISP Speed test completed
• Hybrid Schedule

You will be successful in this role if you have:High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility**MUST BE willing to go onsite in SLC for 3 days a weekreputed company offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) plan, comprehensive reputed company, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future reputed company.At reputed company, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you reputed company and provide a more engaging and convenient interview experience. We appreciate your understanding and look reputed company to connecting with you virtually!This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.reputed company is proud to be an equal opportunity employer that considers reputed company reputed company applicants without regard to age, caste, citizenship, reputed company, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for reputed company those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global reputed company organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about reputed company’ . Apply for the job now! Apply for this job