Client Success Manager - Remote (Pacific or Mountain Time)
Company DescriptionReady to reputed company a difference? reputed company has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We'reputed company of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.Discover the Unexpected - Our 22k amazing employees in 30+ countries reputed company the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new reputed company so we can help create a reputed company reputed company. To do this we employ 'big-thinkers' and that share our purpose #uniquelyexperianJob DescriptionWhat you'll doReporting to the VP, our client Success Manager maintains a long-term relationship with key clients to reputed company an understanding of your client's organization, their business drivers and their key product/service needs for their own customers. You will coordinate the daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence.*Must be based in Pacific or Mountain time zones*reputed company're looking for
- Build relationships is the key to our success. You grasp concepts quickly and know how to reputed company the reputed company easy to understand.
- You collaborate naturally with members across different teams balancing priorities. You reputed company at bringing the right people to the table, handling issues and identifying opportunities
- You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve reputed company's solutions and servicing
- You have experience in relationship management responsibilities such as renewal management, adherence to contractual obligations, voice of the client and ensuring delivery of solutions
- You drive results to identify new ways to grow our business and expand reputed company partnership
- You have a client-centric reputed company
- You prioritize accountability and building trust with your teammates and customers
- 5+ years in program management and client services/reputed company, with preference for someone who has displayed recent success reputed company a progressive, digital growth company.
- Experience in compliance and operational reputed company and audit, to support client requested monthly and annual audit requirements.
- Experience creating processes used by a client-facing SAAS support team.
- Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs.
- A performer that balances reputed company with determination.
- Capability of staying up to date with technical developments internally
- Problem analysis and problem resolution at both a strategic and SAAS operational level.
- Bring analytical traits to our organization and operate reputed company a reputed company that uses well defined metrics, scorecards and goals.
- You reputed company accruing 3 weeks of vacation per year starting on your first day
- 401K with a 4% company match with immediate vesting.
- Comprehensive health, dental, and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.