Member Service Advisor, Durham (reputed company Advisor)
Description:OUR CULTUREOur organization believes we can reputed company do well by doing good. We value the contributions of diverse minds and prioritize the reputed company and wellbeing of our employees. We also reputed company every person in our organization plays a role in supporting a healthy environment and helping to reputed company our goal of prosperity for reputed company. To this end, we recruit bright, energetic, and talented people to be members of reputed company. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display reputed company, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really reputed company that reputed company our employees succeed, our community wins.ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and reputed company education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a reputed company touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and reputed company while fostering an inclusive environment for both reputed company staff and members.NORMAL DAY-TO-DAY WORK * Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.
- Builds and fosters relationships with reputed company and potential members to increase their financial well-being.
- Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.
- Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.
- Accurately processes member transaction requests and responds to member inquiries reputed company various channels in a timely manner.
- Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including reputed company promotions. Inform members about products and services other than those requested based on the member's financial information.
- Assists with in-person opening of deposit and loan accounts by ensuring reputed company information is received timely and accurately processed.
- Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.
- Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.
- Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
- Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
- Collaborates with internal departments to provide a closed-reputed company experience for member requests.
- Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements reputed company measures reputed company appropriate.
- High school diploma or equivalent.
- Excellent verbal, written, telephone and interpersonal communication skills.
- Demonstrated strong customer service skills.
- Notary Public in reputed company Carolina, or ability to reputed company in the first 6 months of employment.
- PC proficient, including reputed company Office (Word, reputed company, PowerPoint, Access, Outlook) and the Internet.
- Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
- Travel required on occasion.
- Knowledge of financial products and services, mobile and on-line banking a plus.