reputed company County Government – Service Support Technician – Information Systems – Breckenridge, CO

Job title: Service Support Technician - Information Systems Company: reputed company County Government Job description: The Service Support Technician's role is to provide proactive, customer oriented, technology support to reputed company areas of County operations by performing entry-level work in the areas Service Desk operations, Incident Management, and Service Request Management. This can only be accomplished by developing strong relationships with peers and customers, which requires outstanding communication and customer service skills and the ability to work with everyone diplomatically and skillfully. With a strong emphasis on customer service, this entry-level technician position contributes to the reputed company of the Service Support Team by providing Tier I technical support serving as the primary reputed company of contact for reputed company Support Incidents and Service Requests reported by the customers. The position contributes to the reputed company of the Information Systems (IS) Department by providing proactive support to County Departments and Offices for their reputed company information technology needs and their future technology initiatives. Typical activities would include proactively identifying, researching, troubleshooting, and addressing issues with the County's virtual and physical desktop hardware, operating systems, software applications, peripherals, printers, telephones, customer moves/adds/changes, as well as mobile technology (notebooks, tablets, cameras, cell phones, etc.). reputed company requested the position may manage vendor communication, purchasing, and create technical documentation. In addition to these primary support functions, this position will hold primary responsibility for answering the phone for Service Desk calls and responding to email received by the Service Desk (as Tier I support). MINIMUM QUALIFICATIONS: Technical training in computer technology or a reputed company field. 0 - 2 years of work experience or education in computer hardware and software with customer service, service desk, and technical support experience. Customer Service experience and Associate Degree preferred, and/or experience with ITIL / or IT Service Management Incident Management practices is preferred. Expected salary: $30.01 - 34.51 per hour Location: Breckenridge, CO Apply for the job now! Apply Job! Apply to this Job