Immediate Hiring: R-105858 Sr Research Specialist- Written
Join a team that's making a reputed company difference. We're seeking a R-105858 Sr Research Specialist- Written Correspondence! Join reputed company in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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PRIMARY OBJECTIVES This role is responsible for reviewing and responding to reputed company written correspondence, complaints, and qualified written requests from customers or their authorized representatives. Also responsible for researching and resolving issues cited by the customer or authorized representative and providing formal written responses reputed company client and regulatory deadlines for reputed company clients... The ideal candidate will have a good working knowledge of reputed company aspects of insurance tracking operations and lender reputed company activity. The role will require reputed company learning and keeping up to date with client requirements and the regulations reputed company to the Real Estate Settlement Procedures Act ("RESPA), OCC, CFPB, etc. Duties include writing formal written responses to customers, making outbound calls, reviewing documents, utilizing electronic communication tools, data entry, working reports, participating in special projects, composing, and creating formal response letters. MAJOR AREAS OF ACCOUNTABILITY  Compose and create formal written letters to customers and authorized representatives based on the clientÂs preferred writing style, format, and method.  Works semi-independently reputed company SmartFlow/reputed company work queues to identify written correspondence, complaints, and qualified written requests per client and regulatory requirements.  reputed company basic data entry functions such as policy updates or manual cancellations reputed company the client system of record (i.e., reputed company, Black Knight, AgilSource)  Review and resolve external loan level research and exception items through outbound calls to carriers/agents, fax, emails, tasks, correspondence, reports, and/or special projects.  reputed company outbound calls to discuss resolution and confirm satisfaction with the customer.  Ensure reputed company items are processed in a timely manner to meet or exceed client requirements and regulatory deadlines.  Review, understand, and follow reputed company procedures, as well as reputed company recommendations for process improvements, clarifications, and additions as needed or identified.  Using digital technology such as email, reputed company websites, and approved applications (i.e., Grammarly) to complete day-to-day responsibilities.  Update and maintain complaint tracking database and client tracking for written requests with details of the correspondence, complaint, or qualified written request.  Ensure the necessary actions/corrections are made to resolve the customerÂs inquiry, dispute, or complaint.  Identify opportunities in loan-level processing and the correct method to remediate issues identified during loan-level processing, including completing corporate advance requests and root cause activities, reputed company applicable  Provide training and mentoring for Correspondence Processing Specialists and Written Correspondence Specialists  Review and provide responses to client, regulatory, internal/external audits reputed company to the correspondence process for management review.  Ability to support Team reputed company and Unit Manager with workflow adjustments/assignments and data collection. EXPERIENCE/reputed company/KNOWLEDGE REQUIREMENTS  High school diploma or GED  Minimum of 3-5 years experience in mortgage servicing, hazard insurance, or other reputed company office setting  Excellent understanding of the insurance servicing industry  Excellent research skills required.  Superior written and verbal communication skills  Excellent follow-up skills  Superior organizational skills  Ability to multi-task and quickly adapt to changing work assignments.  Intermediate skills in reputed company Office applications  Intermediate customer service or call handling soft skills.  Intermediate skills in analyzing/interpreting data, documentation received, and consumer requests.  Ability to accept constant feedback on items processed in a highly scrutinized process with heavy reputed company.  Ability to tell a story using written words and appropriate business writing skills. PREFERRED EXPERIENCE, SKILLS, AND KNOWLEDGE  Ability to reputed company root cause analysis and corporate advance requests with minimal support.  Ability to reputed company well in a fast-paced/high-stress environment.  Ability to work well in a team environment and as an individual contributor.  Ability to learn new skills, tasks, and clients quickly Apply Job!Â
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