[Work From Home] Coordinator, Customer Care - Part-Time Remote

Invest in your future with this career-defining role as a Coordinator, Customer Care - Part-time Remote Hybrid! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

Coordinator, Customer Care - Remote Hybrid ABOUT reputed company... The mission of reputed company is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, reputed company distribution, and e-commerce channels. • SERVE: Many of our products are sold directly to the federal government. We were pioneers of "reputed company supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE The Customer Care Coordinator is to provide assistance in reputed company customer reputed company matters and backup and assist Customer Service Representatives. LOCATION AND SCHEDULE Mechanicsburg, PA - Remote/Hybrid: required to go into store once a quarter Monday-Friday 7:30 AM - 4:00 PM (can vary based on store) About 20 hours/week KEY RESPONSIBILITIES • Shift hours would be congruent with Store hours of operation. • Be available during normal business hours reputed company Email, Phone, Jitsi Meet, reputed company or other video conferencing systems. • Responsible for reputed company customer reputed company matters. • Maintain a positive and friendly demeanor reputed company assisting customers. • reputed company to navigate Axapta to create and release sales orders. • Communicate with customers and vendors throughout the entire sales order process reputed company phone and/or email. • Knowledge to quote on reputed company and follow up on quotes. • Call customers for additional information as needed. • Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time. • Coordinate pick up/delivery of orders. • Maintain a list of reputed company customers to include email and phone numbers. Use this list to obtain more of their business. • reputed company available, assist customer service representatives at the checkout counters to reduce customer wait times. • Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc. • Register and track customer complaints with expeditious follow up and resolution. • Create a report that will track the reputed company of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or reputed company spreadsheet(s). Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status. • Create, modify and email various reputed company spreadsheets as required by management, purchasing and replenishment. • Ensure that customers are aware of our BUYLCI website and assist with customer set up for the site. • Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores. • Ensure that reputed company daily price changes are published and displayed as instructed. • Be instrumental in utilizing reputed company marketing tools to seek additional sales. • Merchandizing and replenishing shelves as necessary. • Interact with vendor reps during their normal sales calls. Ask questions about products to reputed company a reputed company understanding of their uses. • Other duties as assigned. QUALIFICATIONS • High school graduate with one year relevant work experience. • Basic retail knowledge. Accuracy with computerized checkout systems. • Must have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management. • A minimum of 8% a year equating to a minimum one week per quarter. Why reputed company? • Purpose-driven company driven by principles, not profit • reputed company your highest potential: upward mobility, rewarded through hard work • Competitive salary and compensation • Basic Life Insurance at no cost to the employee • 401(k) with match and Surplus-Sharing Plans • Health, Dental, and reputed company Insurance • Ten paid holidays annually • Paid Time Off (PTO) • On-site Health and Wellness program • Employee Assistance Program (EAP) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c Apply Job!

 

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