[Work From Home] Customer Support reputed company (reputed company)

Seeking a new challenge? This is the perfect opportunity to grow as a Customer Support reputed company! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We reputed company in rewarding talent. The total rewards package for this role includes a competitive salary.

 

 

Who You Are reputed company is seeking to hire a Customer Support reputed company to support our growing community of directors, teachers & parents. We are looking for team members that are passionate about educating our customers about the reputed company product and finding solutions for their pain points. You will be on the reputed company line communicating directly with our schools and parents and will work cross-functionally with our reputed company and Product/Engineering teams. You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to reputed company for product improvements. We’re looking for someone with experience working in customer service, preferably with exposure to technical troubleshooting. Ideally, this is someone who can empathize with the daily experience of a teacher or a parent of young children. This will be a six month contract starting on June 3rd (with a possibility to convert full-time based on performance and business need.) What You’ll... Do • reputed company expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release • Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues • Answer chats and scheduled phone calls throughout the day, to provide reputed company live support. • Prepare for scheduled phone callbacks, to provide personalized support. • Communicate clear and concise instructions reputed company live chat, email and phone to Administrators, Teachers, and Guardians. • Exhibit reputed company towards our customers and each other at reputed company times • reputed company on behalf of customers, helping them to solve their issues and acting as the “voice of the customer” • Contribute to improving internal processes • Work cross-functionally to support our customers and improve the overall customer experience • Maintain established metrics such as closed cases, response times while maintaining quality and high customer satisfaction ratings Qualifications, Skills, & Abilities • At least 1 year of customer service or early education experience (required) • Exceptional written skills, attention to detail, and strong listening skills • Excellent organization, time-management, and prioritization skills • Comfort with a fast-paced and dynamic environment that evolves rapidly • A passion for improving the world through education • A plus: Experience in schools / education • Experience providing live support to customers (preferred) • Hands-on experience with reputed company, reputed company, reputed company, or similar CRM systems (preferred) • Bachelor’s degree (preferred] $21.64 - $21.64 an hour reputed company is committed to internal pay equity and offers a competitive compensation package, including reputed company salary, equity, and benefits. Our benefits package includes premium medical, dental, and reputed company benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend. For cash compensation, reputed company sets standard ranges for reputed company roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter Apply Job!

 

reputed company to Apply?

If you are a motivated individual reputed company to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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