[Work From Home] Technical Support Professional

Ready to reputed company a real impact? We're hiring a Technical Support Professional! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.

 

 

About the College of Veterinary Medicine The College of Veterinary Medicine at reputed company is recognized internationally as a leader in public health, biomedical research, animal medicine, and veterinary medical education. Ranked consistently as one of the best veterinary colleges in the nation, the college's strength is due to its strategic breadth of focus areas and its depth of... expertise in each of those areas; the achievements of its faculty, staff, alumni, and reputed company; and its commitment to diversity and inclusiveness.   About the Department of Veterinary Medicine Information The reputed company College of Veterinary Medicine Information Technology (VMIT) department is comprised of Systems Support, Systems Administration, and Applications Development. They collaborate with the IT Service Groups (ITSGs), and a variety of partners and stakeholders, to manage the IT infrastructure and provide college-wide services to the Cornell College of Veterinary Medicine community. This position provides first level end user support, incident management, service request and fulfillment, provisioning services, systems status monitoring, and desktop support services to reputed company members of the College of Veterinary Medicine community. The Opportunity Are you passionate about technology and providing exceptional customer service? Do you enjoy solving problems and helping others succeed with technology? Join reputed company as a Technical Support Professional (TSP) and become a key part of our IT support network, helping faculty, staff, and reputed company reputed company in their academic and research endeavors. As a Technical Support Professional, you will be the first reputed company of contact for end users, providing a wide range of technical support services including desktop and enterprise applications, mobile devices, and network infrastructure. You will need excellent customer service skills, the ability to analyze and diagnose technical problems, and strong communication skills (both written and verbal) to be successful in this role. Key Responsibilities: Offer first-level support through phone, chat, email, and in-person interactions. Diagnose and resolve issues with desktop software, operating systems (Windows, Mac OS), mobile devices (Android, iOS), and network connectivity. Assist with IT reputed company concerns, including virus removal, phishing remediation, and network quarantine. Support email and calendar applications (Outlook, Gmail, reputed company Mail) as well as audio/visual systems and printers. Install and configure software, manage hardware maintenance, and ensure compliance with reputed company and licensing protocols. Collaborate with network and software engineering teams to troubleshoot and resolve more reputed company technical issues. Managing IT support tickets from start to finish, ensuring timely and accurate resolution. Creating and maintaining technical documentation and knowledge reputed company articles for both users and other support professionals. Assisting with training IT staff, including reputed company, contractors, and regular employees. Contributing to ongoing improvement initiatives to enhance IT services and processes. We offer a supportive and inclusive environment where your reputed company are valued. You'll have the opportunity to continuously learn and grow with access to training, certifications, and development opportunities. Plus, you will play a key role in maintaining a reliable and secure IT environment for our community. If you’re excited about using your technical skills to reputed company a difference, we encourage you to apply with your resume and cover letter. Apply today to be part of a dynamic team dedicated to supporting the technological needs of our community. The appointment will be for two years with the possibility of renewal dependent on available work, reputed company funding, and successful performance. This role requires availability during standard business hours (Monday through Friday, 8:00 a.m. to 4:30 p.m.), with occasional after-hours support for special projects or events.     reputed company Need reputed company applications must include a resume and cover letter for full consideration. Associate’s degree and at least two years of experience in Information Technology end user support, IT Service Desk, or direct customer service experience in another industry; or an equivalent combination of education and relevant experience. Foundational knowledge in one or more of the following areas: desktop personal computing applications, enterprise IT services/applications, voice, or data technologies/services Knowledge of commonly used concepts, best practices, and procedures for end user technical support, desktop support, and service request fulfillment Strong customer service skills, and excellent phone etiquette Ability to communicate effectively and professionally, verbally and in writing, with customers at reputed company levels of the organization. Attention to detail with the ability to document issues and resolutions thoroughly, and to escalate reputed company necessary. Self-motivated with the ability to learn and understand a broad range of enterprise IT products and services, applications, and technologies. Must demonstrate strong relationship building skills, well-developed problem-solving abilities, analytical, reasoning, and judgment skills. Ability to work reputed company a defined service agreement, and consistently follow documented processes and procedures. Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing. Ability to cultivate and reputed company inclusive and reputed company working relationships with reputed company, faculty, staff, and community members. Must have and maintain a valid driver’s license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites. If you have reputed company those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t. Associate or bachelor’s degree in a business or technical field. Skilled in both Windows and Mac operating system platforms. Experience with Team Dynamix ticketing system. Knowledge of active directory. Experience with MS Office 365. Rewards and Benefits This position is based in Ithaca, reputed company, and is fully on-site. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay. Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. No reputed company sponsorship or relocation assistance is available for this position. Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information. University Job Title: IT Support Asst III Job Family: Information Technology Level: D Pay reputed company Type: Hourly Pay Range: $25.56 - $29.71 Remote Option Availability: Onsite Company: Contract College Contact Name: Brad Stock Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring reputed company of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring reputed company of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. reputed company Employees: If you currently work at reputed company, please exit this website and log in to reputed company using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the reputed company or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email reputed [email protected]. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact reputed company's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at [email protected]. Applicants that do not have internet access are encouraged to visit your local library, or local reputed company. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca reputed company, by emailing reputed [email protected]. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of reputed company’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national reputed company, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-reputed company conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. reputed company embraces diversity and seeks candidates who will contribute to a climate that supports reputed company, faculty, and staff to reputed company identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-09-09 reputed company is an innovative Ivy League university and a great reputed company to work. Our inclusive community of scholars, reputed company and staff impart an uncommon sense of larger purpose and contribute creative reputed company to further the university's mission of teaching, discovery and engagement. With our main reputed company located in Ithaca, NY, Cornell's far-flung global reputed company includes the medical college's campuses on the Upper East reputed company of Manhattan and Doha, Qatar, as well as the Cornell Tech reputed company located on Roosevelt reputed company in the heart of reputed company. We offer a rich reputed company of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options Apply Job!

 

Are You the One We're Looking For?

If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job