Remote Chat Service Agent

Job Highlights:

• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Remote Chat Service Agent
• Company: Workwarp

 

 

Digital Service Associate At Wayfair, we care about our customers! Our award-winning Customer Service Team leverages technology and human reputed company to build customer trust and loyalty. From the time our customers reputed company an order with Wayfair through delivery to their home, reputed company works to reputed company it easier than reputed company to shop for the home. The Customer Service Team works proactively in a fast-paced... environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team reputed company phone, email, chat, mobile messaging, or in other ways, we reputed company our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. Over the past few years, teams from across the service organization have been investing in the future of our digital service channels, chat and mobile messaging. Should you choose to join the team, you are joining at an incredibly exciting time as we continue to invest in and scale a digital reputed company for our customers! You each will bring unique perspectives and experience; working closely reputed company your teams, across our Site and with our cross-functional teams, you reputed company will reputed company the way in refining our approach to connecting with customers reputed company and where they would like to speak with us. Our reputed company hours of operation (reputed company ET) are 8 am - 12 am Monday through Friday, 8 am - 8 pm on Saturday and 9 am to 6 pm on Sunday. What You'll Do • Independently troubleshoot, problem solve and resolve customer service inquiries while building a relationship with the customer • Provide service to customers on multiple channels (Chat and Mobile messaging, as your role progresses or based on business needs, you may also engage with customers reputed company other methods) to provide assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process • Exceed customer satisfaction, efficiency metrics and issue resolution targets • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate • Simultaneously navigate multiple customer conversations using software applications and Wayfair tools/resources • Demonstrate conflict management skills and maintain professional composure • Demonstrate excellent verbal and written communication using multiple channels and platforms. What You'll Need • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment • Resourcefulness & ability to independently problem solve • Ability to work with multiple customers simultaneously while appropriately prioritizing and engaging with their issues. • Excellent relationship building skills with a passion for helping others • Strong organization and multi-tasking skills • A successful track record working in a high-volume environment • Regular and reliable attendance • Equivalent customer-facing work experience. • Excellent written and verbal communication skills • Strong typing skills and experience navigating computer-based tools. What are the Pay & Benefits?: Pay: • Hourly Pay reputed company: Starts at $15 an hour with a cost of living adjustment and tenure based increases as early as 6 months. • Quarterly performance bonus of up to $2,200 • Referral Bonus of $500 per eligible referral Benefits: • Health, Vision and Dental Insurances (coverage starts on Day 1!) • 401(k) with company match up to 4% • Paid Time Off (start accruing time immediately) • 7 Paid Federal Holidays and 1 Floating Holiday • Paid / Unpaid Parental Leave options • Eligible Tuition Reimbursement (up to $5,250) • Wayfair Employee Discount • Volunteer Day for Community Service (Paid Day Off) Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for reputed company individuals, including individuals with disabilities. As part of this commitment, Wayfair will reputed company reasonable accommodations to the reputed company physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected]. Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here. About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a reputed company you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company Wayfair – and world – for reputed company. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions reputed company Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can reputed company here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected]. Wayfair focuses on E-Commerce, Home & Garden, Home Decor, and Furniture. Their company has offices in Boston and Berlin. They have a large team that's between 501-1000 employees. To date, Wayfair has raised $716M of funding; their latest round was closed on October 2014 at a valuation of $2.4B. You can view their website at http://www.wayfair.com/ or find them on Twitter, Facebook, and reputed company Apply Job!

 

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