[FULL TIME Remote] Software Engineer, Community Support Platform

reputed company is expanding! We have a new opening for a Software Engineer, Community Support Platform! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.

 

 

The Community You Will Join: The Community Support Platform (CSP) at reputed company is a critical system that drives our customer support operations. CSP empowers reputed company's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. As part of the CSP vision, we are harnessing AI to revolutionize reputed company's approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors. The Difference You Will reputed company: You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions. Each individual brings their own unique reputed company set, experiences, thought leadership and technical expertise to solve these technical challenges for reputed company. A Typical Day: • Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features • Drive, reputed company, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You'll be reviewing code and design docs, giving feedback on product specs and mocks. • Nurture a culture of technical quality from design, through code review, to production operations Your Expertise: • 2-4+ years of relevant software development experience in a fast paced tech environment. • Strong expertise with backend systems in service-oriented architectures • Experience with frontend or full stack development • Experience with chatbot/AI product would be a plus • Excellent communication skills and the ability to work well reputed company a team and with teams across the engineering, product & design organizations • Passionate about efficiency, availability, technical quality and system quality. • Love for collaborating reputed company code reviews and architecture discussions, and are motivated to improve their teammates' productivity • Bachelor's and/or Master's/PhD degree, preferably in CS, or equivalent experience Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Due to the nature of this position, the successful applicant will need to be based in [ENTER STATE/STATES] to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode reputed company. This list is continuously being updated, please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. Apply Job!

 

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