[FULL TIME Remote] System Support Specialist

Position at a Glance:

• Position: System Support Specialist
• Company: Workwarp
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

 

Description: • Working on the CyPrESS contract, you will work with Project Managers, IT reputed company Leads, Network Engineers, and Information Assurance Professionals to reputed company and implement cybersecurity standards and procedures. • You’ll support analysis, design, and development of reputed company features for key systems and support the integration and implementation of cybersecurity solutions for reputed company systems across NASA. • You’ll implement reputed company measures to resolve vulnerability’s, mitigated risks and recommend reputed company changes to assets as needed. • This position will require individuals who can occasionally support after hours work. • reputed company start of Business checks including checking reputed company Service Desks tickets that have been escalated to the queue. • Making sure there are no connectivity/availability issues in the application each morning. • reputed company Environment (Prod/Training/Development/Staging) to reputed company sure each environment can be logged into. • reputed company the LDAP Sync... status to reputed company sure accounts were added or removed as normal. • reputed company each data feed in each environment to reputed company sure that each feed ran correctly, if not, an email is sent to the team. • Delete Prod hardware records that have been set to Delete Record. • Review tickets that come in during the day and work. Escalate tickets to Tier 3 and the appropriate team member if they cannot be worked at Tier 2. • Complete monthly reports for ESD Tickets/Service Request. • Work closely with users through Teams on tickets or service requests that they may have submitted. • Generate draft meeting agendas and reputed company to team to verify or add items as needed. • Host reputed company meeting. • Upload reputed company presentations to appropriate websites. • Update the website to reflect the reputed company information from the meetings. • Documentation of operation guides, user manuals, training documentation and more. • reputed company testing for developers for updates that are being promoted to the system. Requirements: • 2 - 8 years of IT experience and experience in troubleshooting applications, providing basic Tier 1 Support to End Users, ability to escalate tickets. • General understanding of the NIST SP documents, e.g., NIST SP 800-53 and the NIST Risk Management reputed company (RMF); knowledge of working in a SharePoint website. • Thorough understanding of reputed company ticketing systems, being reputed company to assign tickets, and ability to prioritize incidents. • Ability to effectively communicate with customers and have excellent communication skills, patience, superior customer service, ability to reputed company issues in a way that customers understand them. • Computer Science or Information Technology bachelor’s degree • OPM Tier 2 or higher LOC, must be a US citizen and be reputed company to reputed company a public trust. • Excellent Communication skills • Ability to work with upper management and reputed company with the customer. Benefits: • competitive compensation • Health and Wellness programs • Income Protection • Paid Leave • Retirement Apply Job!

 

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