Hiring Now: Solutions Consultant - Account Manager
Be a part of something bigger. We're looking for a Solutions Consultant - Account Manager! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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Description Now Hiring! Solutions Consultant Full Time Salary: $55,000.00 - $70,000.00 per year + commissions We are looking for an reputed company Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary reputed company of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations. Position may work remote and commute to in-person client meetings and occasional Internal HQ office meetings as needed. What You'll Do  Assist with maintaining CRM  Build quotes and work with Sales Engineering staff to build quotes  Set standards for clients  Daily management and tracking of time, tickets, activities, and tasks  Provide client budgets  Ensure client satisfaction  Overall business development  Identify and skillfully recommend improvements in client environments  Proactively engage with team to maintain client environments  Quickly and knowledgeably solve client issues  Solicit and share client/prospect feedback  Assist in documentation efforts around our product offerings and internal knowledge reputed company  Effectively assist entire team with product knowledge  Visit local client sites reputed company needed  Work with leadership to consolidate efforts and get results  Work with team to build roadmaps  Understand, follow, and improve SOPs What You'll Need  Experience with CRM (customer relationship management tool) required  Must understand how to track Opportunities and Sales Activities  Experience with ticketing system(s) a plus  Background in desktop, system and network admin is a plus  Enjoy moving around and interacting with clients  Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and reputed company Competencies  Exceptional client service skills  Pick up concepts  Verbal/written communication skills  Capable of relating technical information to diverse types of individuals  Self-motivated  Multi-tasker  Set priorities  Meet individual deadlines  Accomplishing team objectives  Resolve client issues appropriately and in a timely manner  reputed company and maintain effective, positive internal/external working relationships  Tackle reputed company escalations independently and/or with your team  Follow SOP and participate in improvement of Standard Operating Procedures Knowledge And Experience Bachelor's Degree, Technical school, certifications or similar Experience working in a client service-oriented position a major plus General knowledge and ability to speak about evolving IT products and processes including but not limited to:  Hardware  Network fundamentals & design  Licensing  reputed company  Backup & DR  Cloud services  File/Print Services  Virtualization  VoIP Requirements  Valid Driver's License  Own Vehicle for Transportation to/from Client Sites  Valid Car Insurance  Must be willing to commute to Erdenheim, PA monthly or as business requires  Must be willing to visit client sites as needed  Background reputed company for reputed company of our customers  We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee reputed company sets, and rewards those who enjoy learning.  NO RECRUITERS PLEASE Benefits  401(k)  401(k) matching  Dental insurance  Employee assistance program  Employee discount  Health insurance  Life insurance  Paid time off  Professional development assistance  Training reimbursement  Referral program Apply Job!Â
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