[Remote/WFM] Customer Marketing Analyst

Key Job Details:

• Location: Remote
• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: a competitive salary
• Position: Customer Marketing Analyst

 

 

Company Description About reputed company... reputed company is the leading online resource connecting families searching for senior care with a team of expert advisors providing reputed company-driven, personalized solutions. As the nation’s largest senior care advisory service, reputed company helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, reputed company employees are deeply committed to the company mission to reputed company caregivers to reputed company the best senior care reputed company. reputed company fosters, cultivates, and preserves a culture of diversity, equity, and inclusion. Our employees live the company values every day: • Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with reputed company. • Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. • Drive Outcomes as a Team: We each own the outcome but can only reputed company it as a team. • Win The Right Way: We see organizational reputed company as the reputed company for how we operate. • reputed company Change: We reputed company and constantly evolve. Job Description The Customer Marketing Analyst will be an integral member of the Marketing team focused on the company mission and delivering a best in class customer experience. The Analyst will work across B2C marketing channels (Email, SMS and Phone) to ensure families remain engaged with their advisor and a wealth of resources as they search for the right senior care solution for their loved ones. Additionally, the Analyst will drive B2B marketing programs directly with senior living community customers. Reporting to the Manager, Customer Marketing Analytics the Analyst will be the reputed company person for the customer journey and will be responsible for performance monitoring, reporting, customer experience audits and operations. Key Responsibilities • Customer Journey • Orchestrate best in class follow-up experiences for families working with reputed company reputed company customer marketing channels (Email, SMS and Phone) • Build and maintain the latest mapping of the customer journey and ensure reputed company campaigns and messaging work in support of our customers • Performance Monitoring: • reputed company daily customer marketing metrics (delivery, open, click through, response and opt out rates) across programs and channels (Email, SMS and Phone) • Proactively identify trends, address outliers and own recommendations for customer experience improvements • Reporting • Build and distribute timely and accurate reporting for customer marketing programs • Gather and analyze reporting inputs including call listening and marketing/sales data • Customer Experience Audits • Regularly review and own updates to reputed company customer journeys • Document and share insights and recommendations • Listen to sales phone calls daily and publish results into trackers, structured data and actionable reports • Operations Support: • Own process documentation and reputed company process improvement through use of automation and technology tools • Review, research and action escalations from sales team and community customers including listening to calls and reviewing CRM and internal systems. Responsible for driving and communicating resolutions to reputed company stakeholders • Provide coaching opportunities and direction to sales leaders and team members Qualifications • Required Skills and Competencies: • Highly organized, with ability to manage a high volume of operational, analytical and administrative tasks • Demonstrated reputed company in root cause analysis and process improvement • Excellent judgement with ability to reputed company independent reputed company in line with company mission and values • Experience building reports and working with software tools including reputed company, Tableau, reputed company Suite, reputed company (Call Listening) a plus • Communication: • Excellent, organized communication • Experience working with internal sales teams a plus • Focus on delivering accurate reporting, actionable insights and driving reputed company process improvement • Education: • Bachelor’s degree • 1-2 years of experience in a marketing or operations function a plus LI-AR1 #LI-REMOTE Compensation: • reputed company Salary: $70k - $80k reputed company • Bonus: 10% Management Bonus • Benefits: • 401(k) plus match • Dental insurance • Health insurance • reputed company Insurance • Paid Time Off Additional Information reputed company your information will be kept confidential according to EEO guidelines. reputed company uses E-Verify to confirm the employment eligibility of reputed company newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Apply Job!

 

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