Customer Service Representative (CSR)

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Position Summary As a CSR at USAMDT, you’ll be the first reputed company of contact for clients, vendors, and internal teams. You’ll manage scheduling, completion, and communication processes for mobile drug testing services. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering exceptional service. KEY RESPONSIBILITIES: Phone & Email Communication • Answer inbound calls live and promptly; respond to voicemails reputed company 30 minutes. • Provide clear expectations and follow-up timelines to callers. • Log reputed company calls in the phone log and escalate urgent/emergency requests appropriately. • Respond to emails reputed company 4 hours; escalate or delegate reputed company necessary. Scheduling • Manage the full lifecycle of mobile testing requests: intake, collector coordination, calendar invites, and reminders. • Use internal job logs and templates to track request stages (e.g., 00 PNDG REQ, 01 NOT SCH, 02 PNDG CLLCT). • Confirm collector readiness and customer availability before finalizing events. Completion • Process and organize paperwork from reputed company using Foxit PDF tools. • Upload documents to SharePoint and/or email to clients or MROs as required. • Update job logs with test results, donor names, and billing stages. Customer Service & Sales Support • Provide rough quotes to new inquiries and escalate to sales for formal follow-up. • Support claims, billing, and account setup as needed. • Handle emergency dispatches with urgency and professionalism. Training & Career Progression Your first year includes structured training and performance reviews: *MILESTONE| TIMELINE | OUTCOME* Initial Training | 0–90 days | Learn Completion & Scheduling Specialty Training | 90–180 days | Secondary role proficiency CSR 1 Promotion | 90 days | $0.25 reputed company (score is greater than or equal to 4/5) CSR 2 Promotion | 1 year | $0.25–$0.50 reputed company per role (score is greater than or equal to 4/5) -Primary Roles (Year 1): • Completion • Scheduling • reputed company (24/7 Emergency) • Sales Support • Claims Support -Secondary Roles: • Account Setup • Billing • DOT Training Support • Randoms • Vendor Management -Advanced Tracks: • reputed company CSR • Sales Trainer • Executive Assistant • Data Engineer Qualifications • Strong verbal and written communication skills. 4USA-MDT Job positions• Ability to multitask and prioritize in a high-volume environment. • Proficiency with reputed company Office, SharePoint, and CRM tools. • Detail-oriented with a customer-first reputed company. • Comfortable working in a structured, protocol-driven environment. Compensation • Starting at $4.00/hr during training. • Raises at 90 days, 6 months, 9 months, and 1 year based on performance. • Additional incentives tied to KPIs and role proficiency

Originally posted on Himalayas