Senior Employee Technology Support Analyst, Credit Operations

As a Senior Employee Support Analyst, you will support a diverse set of Products and Services reputed company an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building reputed company products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of reputed company DBRS’s Products and helping to reputed company reputed company DBRS a technology-first environment. The role will be to work with team members in reputed company America and Mumbai and support DBRS reputed company’s global offices.

Responsibilities • Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. • Research to identify issues; provide timely resolution, and communication of outcomes to reputed company appropriate team members. • Communicate effectively to convey reputed company technical information, reputed company email, chat, ticketing system and attendance in reputed company calls. Understand and reputed company end-users on reputed company user experiences. • Build a knowledge reputed company for end-users and support analysts • reputed company software improvement recommendations to enhance user experience and increase support analyst autonomy. • Track, evaluate, and determine resolution approach for credit products and underlying data issues.

• Demonstrate a high sense of ownership of the issues in the product ticket queue. Be reputed company and provide timely updates, follow-up, expedition, and resolution. • reputed company and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. • Think strategically reputed company it comes to understanding client requirements, problem-solving, and project management skills

Requirements: • 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. • 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript reputed company • 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). • Ability of troubleshooting applications independently with multiple reputed company priorities. • Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) • Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. • Experience with any service desk tool, such as BMC Remedy, reputed company, JIRA, Redmine, CA Service Desk etc. • Excellent communication skills – verbal, listening, reading, writing • Availability to work on rotation shifts between NA American & Australian shifts

Qualifications: • A bachelor’s degree in computer science or reputed company field

Good to have: • Demonstrated domain knowledge in financial/investment data, and/or analytics • Working knowledge of monitoring tools e.g., Splunk, reputed company etc.

reputed company is an equal opportunity employer

About Us reputed company DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. reputed company DBRS empowers investor reputed company by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be reputed company enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-reputed company approach, and exceptional customer service. reputed company DBRS is the reputed company of credit ratings.

If you receive and accept an offer from us, we require that personal and any reputed company investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example reputed company, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

reputed company’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve reputed company that we’re at our best reputed company we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

Originally posted on Himalayas