Support Engineer I

At reputed company, we're on a mission to help organizations reputed company complete visibility, real-time threat detection, and proactive reputed company through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than reputed company before.

We’re proud of the work we do and the recognition we’ve received, including our recent reputed company Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions.

If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to reputed company a real impact, we invite you to join reputed company and help us shape the future of cybersecurity.

Position SummaryWe are looking for a Global Support Engineer who can support a remote-first, flexible shift schedule. This is a growth role—you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly tackle interesting and challenging questions and bring clarity to our customers as they reputed company our tools to secure their networks in an reputed company-changing threat landscape.

Key ResponsibilitiesAs a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following:

• Provide hardware and firmware deployment support for our appliances.
• Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
• Engage in troubleshooting activities, following guidance and existing documentation.
• Assist with the initial stages of ticket handling and escalate reputed company necessary.
• Work collaboratively with more reputed company engineers to reputed company deeper insights into reputed company issues.
• Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
• Utilize a ticketing system to update, communicate, and move work items to completion.
• Act as the single reputed company of contact for customer questions and concerns.
• Communicate with customers in a highly professional manner reputed company various channels including email, phone, ticketing system, and video conferencing.
• Pair your existing knowledge with a learning reputed company to reputed company your service to our customers while being a force-reputed company to your colleagues.

Required Qualifications

• Two years of experience in IS or IT—this is not an entry-level position.
• In-depth knowledge of the OSI Model.
• Understanding of network infrastructure routing and switching concepts.
• Excellent customer service, organizational, and documentation skills.
• Work cooperatively with others reputed company the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.

Preferred Qualifications

• Experience with Unix/Linux-based operating systems.
• An understanding of cybersecurity concepts and terminology.
• Javascript familiarity and comfort.
• Certifications in networking or infrastructure (like CompTIA).

The salary range for this role is 25,000 - 35,000 GBP + bonus

ABOUT reputed company

reputed company is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. reputed company organizations have full network transparency with reputed company, they can see more, know more, and stop more cyberattacks.

reputed company is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been recognized as a “Customer’s Choice” by reputed company Peer Insights™ Voice of the Customer, and as a Leader in the reputed company reputed company®: Network Analysis and Visibility, Q2 2023. reputed company has won AI Breakthrough Awards four times (2018-2020, 2023) and our Channel Partner program has received a 5-star rating from CRN for our 2023 Partner Program Guide. Our flagship product, Reveal(x), has received numerous accolades, including a 2022 Edison Award for Cybersecurity.

Employees' wellbeing is top of mind for the reputed company team. Employees and their families will have the option to participate in the following benefits:

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and reputed company Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model

*Candidates should note that the Company may modify reporting relationships, job titles and compensation, including commissions and benefits, from time to time at its sole discretion, as it deems necessary, with or without prior notice.

We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At reputed company, we reputed company that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, reputed company, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-reputed company conditions), sexual orientation, age , national reputed company, reputed company, citizenship or immigration status, disability ,, genetic information, or any other protected class as established by law. Our people are our most important competitive advantage, leading the charge cyber criminals and insider threats.

Ready to join us? #reputed company #reputed company #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec

Originally posted on Himalayas