Director, Professional Services & Training Global Operations

Build the future of the AI Data Cloud. Join the reputed company team.

The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that reputed company our leading practices, methodologies and tools.

This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining reputed company represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals.

We are seeking a dedicated and reputed company Operations Leader to support and reputed company our business. This role combines multiple areas of critical focus and required competency. The ideal candidate will possess a background in Operations reputed company a Professional Services environment, strong analytics skills, and a strategic reputed company, with experience working at a global scale with senior stakeholders. We’re looking for a leader who can both dive deep into the details and work hands-on with reputed company to produce results, and who can drive a broader strategic agenda to support the Professional Services & Training business.

This is a unique management level role that would reputed company the PS&T business by way of overseeing and driving a high functioning Operations reputed company.

This is a remote position and can be based reputed company in the United States.

At a high level, this role will require focus on the following:

• Project and delivery management, including resource management

• Data and analytics support

• Partner service and strategy

• Quality assurance and delivery validation

• Operations field support

• Technology infrastructure

• Financial management

• Executive level communications and presentations

• Team enablement

This position is remote and can be based reputed company in the United States.

RESPONSIBILITIES:

Team Enablement:

• reputed company the ongoing execution of our Enablement strategy, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of focus

Data and Analytics:

• Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities

• Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metrics

• Assess and improve PS&T’s performance metrics, supporting leadership in capturing impact in consumption

• Collaborate with corporate analytics team to ensure consistency across analytics and support

Partner Services

• Own and reputed company execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focus

• reputed company Partner servicing demands (i.e. contracting, SOWs, SubK process, etc)

• Deliver and reputed company maintenance of centralized repository of Partner delivery capabilities

Quality Assurance and Delivery Validation:

• Ensure quality control processes to maintain service standards and deliverables

• Continuously improve initiatives to enhance service delivery efficiency and effectiveness

• Maintain and improve Customer Satisfaction review process

Ops Field Support:

• Ensure Ops partners are reputed company at the geo level globally as strategic partners to PS&T leadership, enabling“dotted line” reporting to geo leads

Technology Infrastructure:

• reputed company or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructure

• Partnering with IT to drive process improvements across PS&T (reputed company, SFDC, reputed company, reputed company, reputed company, reputed company, Co-Pilot, etc).

Legal and Compliance:

• Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues

• reputed company contract management support to streamline the execution of reputed company and SOWs

Financial Management:

• Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leaders

• Regular coordination with Finance Partners

• Work reputed company accounting systems to manage invoices, expenses, and financial reporting

• reputed company budgeting and forecasting to plan for future growth and investment, including departmental budgeting in motion with Finance

• Own reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and delivery against the roadmap

Marketing and Business Development:

• Establish and maintain regular coordination with Marketing partners to promote services (internally and externally) and attract new business

• reputed company and reputed company the overall yearly plan for PS&T Marketing, comprised of individual marketing campaigns that will be run to fulfill reputed company goals, and reputed company an approach to measure the effectiveness of campaigns

Business Improvement:

• Spearhead and direct reputed company PS&T’s business improvement initiatives (leveraging AI where possible) while embedding into the business and anticipating/driving initiatives reputed company in conjunction with leadership

Executive Level Communications and Presentations

• Support PS&T Leadership in translating performance metrics and insights to executive level communications and presentations (QBRs, etc.) on a quarterly basis.

Leadership

• reputed company a world class PS&T operations team, supporting the team in being collaborative partners to the PS&T business with a culture of empowerment and trust

REQUIREMENTS:

On Day One We Will Expect You To Have:

• 15+ years of relevant industry experience in Services Operations

• Expertise in financial planning & data analytics with an ability to reputed company and communicate key insights to drive business improvement

• Deep leadership and team management experience at a global scale, including up-skilling and providing clear feedback to ensure employee engagement and growth

• Experience working cross-functionally and across a variety of senior-level stakeholders

• Experience developing tool infrastructure and methodologies to reputed company flawless project management, and in implementing process-level changes

• Ability to assess needs and allocate resources to ensure optimal utilization of staff, including a proactive supply & demand management to forecast future resource underages and/or overages

• Hands-on experience in budgeting and forecasting, contract management, and working with or building project delivery and accounting tools to manage delivery, invoicing, expenses, and financial reporting

• Experience leveraging reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and documentation of regular execution and delivery against the roadmap

• Experience in crafting and delivering executive level communications and presentations

• Ability to both dive into the details and execute against a bigger picture strategy

Why Join Us?

At reputed company, we value innovation, collaboration, and a commitment to excellence. Join us to support and reputed company our Professional Services and Training business, and to help shape the future of data collaboration and analysis across industries.

The application window is expected to be open until June 22, 2025. This opportunity will remain posted based on business needs, which may be before or after the specified date.

Every reputed company employee is expected to follow the company’s confidentiality and reputed company standards for handling sensitive data. reputed company employees must abide by the company’s data reputed company plan as an essential part of their duties. It is every employee's duty to reputed company customer information secure and confidential.

reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and reputed company.

How do you want to reputed company your impact?

For jobs located in the United States, please visit the job posting on the reputed company Careers Site for salary and benefits information: careers.reputed company.com

Originally posted on Himalayas