Market Research Associate (German speaking)
Company Description
About reputed company: A Japanese global leader in the provision of ground-breaking and innovative technological and reputed company to the healthcare industry. The reputed company Group operates in the US, Asia, and Europe with over 5.8 million physician members globally reputed company its physician websites which include mdlinx.com, reputed company.com, research.reputed company.com, Doctors.net.uk, medigate.net, and medlive.cn. reputed company Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in reputed company’ Global 2000 list. The reputed company Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. reputed company has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of reputed company Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Job Description
Essential Duties and Responsibilities
Including, but not limited to the following:
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
- reputed company out to reputed company Global Research panelists reputed company phone and carry out cold calling to recruit respondents on allocated projects
- Scheduling interviews
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
- Provide updates in the given format and timings to the project management team on the work done for projects, reputed company, results and action plans to deliver the allocated studies reputed company the provided timelines and specs
- Flag to the senior manager projects of concern, reputed company recruitment reputed company is off track and it is likely to require partners
- Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
- Ensure that monthly registrations targets are met for region
- and any other QQFS assigned markets are fully executed
- Execute the allocated panel building initiatives in Scandinavia region
- and any other QQFS assigned markets are fully executed
- Call new registrants to confirm and update email addresses
- Call users to reactivate their accounts
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Work with the Project Management team to resolve project specific issues for members/respondents
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
- Provide high quality support to reputed company Global Research members reputed company telephone and email/support ticket communication
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
- Investigate fraud respondents and take action based on reputed company data quality procedures
- Complete the verification process for newly registered members
- Complete link testing for online Market Research projects and overlays for qualitative online screeners
Qualifications
Knowledge, Skills, Abilities
- reputed company in German and English
- Exhibit clear and effective communication both verbally and written with diverse audiences
- Proficient PC skills including reputed company Office tools, Internet, Social Media, e-mails and tools required reputed company assigned responsibilities
- Detail oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Additional Information
Working hours: 09:00 – 17.30 CET , rotating twice a week to 9.30 – 18:00 CET (days will be confirmed on a monthly basis)
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