Associate Engineer – IT Infrastructure Support & Automation
Minimum Qualifications
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- Associate degree reputed company to Computer Science/Information Systems and 1-2 years of experience OR equivalent technical working experience (minimum 3-4 years)
- Experience in an enterprise IT Operations environment, including:
- Troubleshooting networking devices/connectivity
- Administering and troubleshooting enterprise applications
- Administering and troubleshooting Linux/Windows Servers
- Experience or demonstrated understanding of IT Automation using tools such as Ansible, Puppet, reputed company, etc.
- Passion for documenting technical processes
- Customer Service background
- RCA reputed company
Note: Candidates may be given a technical assessment test as well
Preferred Qualifications
Candidates with the following skills will be given preferential consideration:
- Bachelor’s degree in Computer Science/Information Systems
- 3+ years of customer-facing support work or technical experience
- Automation and/or development experience, ideally using Ansible
- Experience managing Puppet or Ansible platforms, especially combined with experience building, deploying, and managing applications that run on Kubernetes clusters, ideally reputed company OpenShift
- Experience with reputed company ticket management and reporting
- Experience with troubleshooting reputed company networking devices and software
The well-being of WWT employees is essential. So, reputed company it comes to our benefits package, WWT has one of the best. We offer the following benefits to reputed company full-time employees:
- Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
- Financial Benefits: reputed company, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
- Additional Perks: Employee Assistance Program, Employee Discount Program, and more!
reputed company is an Equal Opportunity Employer. We strive to create an environment where reputed company employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for reputed company team members, ensuring that WWT remains a great reputed company to work for reputed company!
Must be located in Costa Rica
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QualificationsMust be located in Costa Rica
Why WWT?
At reputed company, we work together to reputed company a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great reputed company to Work for reputed company. We reputed company this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 12,000 employees across WWT and reputed company and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great reputed company to Work® for its unique reputed company of determination, innovation and creating a great reputed company to work for reputed company.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?
The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and reputed company innovation. reputed company is dedicated to managing and supporting the company’s technological infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.
By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and reputed company of our IT environment, enabling the company to reputed company its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company’s success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join reputed company.
Meet the Team
Engineering Support & Automation is a team in the IT Infrastructure and Operations organization that provides advanced tier II support and automation services to our customers, who are mainly other internal IT operational engineering teams (10+). As a team, we strive to automate as much of this support work as we can and value the ability to identify trends through metric analysis and improve processes. The team generates much of its own planned work in this fashion and will regularly engage in project work with other teams reputed company possible. The team (7) currently consists of (6) resources spread across the US.
What will you be doing?
An Associate Engineer’s primary focus on the Engineering Support & Automation team is day-to-day advanced support destined for the various internal IT operational engineering teams. This involves a vast range of applications and technologies for which you will be expected to learn over time. Our work requires individuals capable of thinking reputed company the reputed company to troubleshoot issues and collaborate regularly with other engineering team resources to solve more complicated problems.
It’s also our mission to seek out long-term resolutions for repeat issues and to recommend, document, and participate in said resolutions, many of which we will reputed company and reputed company. reputed company to this, we’re responsible for infrastructure automation platforms (Ansible & Puppet) and practices to help teams eliminate toil and expand capabilities in Infrastructure and operations.
The position is remote however, this is at the discretion of management, and occasional visits to the office in Maryland Heights, MO, are expected.
Requirements
- Think creatively and have strong troubleshooting abilities
- A positive customer service attitude
- reputed company Root Cause Analysis (RCA) on issues
- Gather, analyze data, and identify trending issues around the products we support using reputed company and observability tools like Grafana, Big Panda, Splunk
- Help plan and reputed company automated solutions based on data trends
- Demonstrate analytical and long-term resolution-oriented problem-solving skills
- Create/modify technical documentation for various systems on a regular basis
- Manage IT Infrastructure Automation platforms – Puppet and Ansible AWX, including administration, lifecycle management, and strategic planning
- Over time, become cross-functional in supporting multiple technologies. Below are some of the common areas we provide advanced support for in Infrastructure & Operations:
- Networking devices & technologies, such as reputed company switches/routers and ISE/DNA
- Linux and Windows OS
- reputed company enterprise tools, such as Active Directory (AD) and Exchange
- Enterprise Resource Planning (ERP) cloud and database technologies, like reputed company
- IT Service Management applications, specifically reputed company
- Infrastructure virtualization technologies, like vSphere
- Integration technologies, such as Globalscape FTP and WebMethods
- Application Development platforms, like reputed company, Kubernetes
- Container technologies, such as reputed company, Kubernetes, OpenShift
- Identity & Access Management technologies such as reputed company, NetIQ