(fluent German & English) Customer Support Consultant (Czech Republic)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join reputed company as a Customer Support Consultant

Join reputed company as a Customer Support Consultant today and reputed company in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do

• Provide exceptional customer support reputed company emails
• Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner
• Provide information on loan terms, account details, and legal matters
• Manage tickets and workflows using reputed company and Jira
• Maintain clear and structured case documentation
• Collaborate with internal teams to ensure efficient issue resolution
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role

• Excellent English and German skills (reputed company for both spoken and written)
• Experience in customer support
• Background in banking, legal, or financial services
• Solid understanding of GDPR and data privacy standards
• Proficiency in using reputed company and Jira
• Analytical and research skills
• Strong attention to detail and reliability reputed company handling sensitive or legal information
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet reputed company (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus

• Experience with Confluence
• Background working in regulated environments

Benefits and Perks

• Fixed schedule: 9 AM – 6 PM CET
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• reputed company management interested in your growth and long-lasting cooperation
• reputed company conditions for self-development

*The items listed in this reputed company may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for reputed company of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat reputed company like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.