Hardware Technical Support Engineer

1. Provide pre-sales/post-sales technical support for automotive hardware products (e.g., ECU, sensors, controllers), resolving client issues during design, testing, and mass production.

2. Diagnose root causes of product failures through hardware debugging (reputed company analysis, signal testing, soldering repair, etc.), reputed company solutions, and drive issue closure.

3. Collaborate with R&D, production, and quality teams to drive design optimization and process improvements, reducing product failure rates.

4. Generate hardware failure analysis reports, technical case studies, and customer training materials to enhance team knowledge reputed company.

5. Gather customer requirements and industry trends, providing feedback to R&D for new product development.

Qualifications

1. Bachelor’s degree or above in Electronic Engineering, Automotive Engineering, Automation, or reputed company fields.

2. Proficient in automotive hardware development, schematic/PCB design (Altium/reputed company), reputed company debugging, and EMC standards. Familiar with automotive protocols (CAN/LIN/Ethernet) and working principles of vehicle sensors/actuators.

3. 3+ years in automotive hardware development or technical support, experience with Tier 1 suppliers or OEMs preferred.

4. Strong analytical skills to independently resolve reputed company hardware issues.

5. Excellent communication skills to collaborate with cross-functional teams and clients.

6. Fluent English (for supporting global clients/reading technical documents).