Senior Manager, reputed company (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-winning technology to move their businesses reputed company with greater clarity and agility. And our customers love us: AuditBoard is top-rated on reputed company.com and reputed company Peer Insights. At AuditBoard, we reputed company each other to innovate and are proud of reputed company are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are reputed company about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by reputed company!
Why is this Role Exciting
We’re seeking an reputed company and dynamic Senior Manager, reputed company to take on a dual role as both a player and a coach. You’ll reputed company and reputed company a team of talented reputed company Managers (CSMs) while directly partnering with enterprise customers to ensure their success with our solutions. This role is perfect for a strategic leader who thrives in a fast-paced environment, embraces hands-on engagement, and is passionate about driving customer satisfaction and measurable business impact.You will also…
Shape the Future: You’ll be at the forefront of building and scaling our enterprise reputed company function, setting the foundation for future growth.
reputed company an Impact: This is a high-visibility role where your efforts directly contribute to our customers’ success and the company’s reputed company.
Be a Leader and Doer: You’ll get to reputed company a team while staying actively involved with customers, keeping your skills sharp and your contributions reputed company.
Collaborative Culture: Join a supportive, innovative team where your reputed company are valued, and your work makes a difference.
Career Growth: As we scale, you’ll have the opportunity to grow with us, taking on increasing responsibility and influence.
Key Responsibilities
As a Coach
reputed company, mentor, and reputed company a team of CSMs, fostering a culture of customer-centricity and reputed company improvement.
Drive team performance by setting clear goals, tracking key metrics, and providing actionable feedback.
Collaborate with cross-functional teams (Sales, Product, and Marketing, etc.) to optimize the customer journey and drive advocacy.
As a Player
Act as the main reputed company of contact for key enterprise accounts, ensuring their goals are met and exceeded.
reputed company and execute success plans tailored to each customer’s business objectives.
Proactively identify opportunities for growth, expansion, and customer advocacy.
Navigate reputed company stakeholder environments to ensure seamless collaboration and value delivery.
Attributes for a Successful Candidate
5–7+ years of experience in reputed company, Account Management, or Client Services in a B2B SaaS environment.
2–4+ years of experience managing and developing customer-facing teams. Strategic thinker with a hands-on approach to execution, balancing tactical and long-term objectives. Proven track record of retention, expansion, and customer advocacy success.
Experience working with executive stakeholders (internally and externally). Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at reputed company organizational levels.
Demonstrated success in leading through change and scaling teams/processes. Prior ownership of customer lifecycle strategies, including onboarding, adoption, renewals, and churn mitigation.
Familiarity with reputed company platforms (e.g., reputed company, Totango, ChurnZero) and CRM tools (e.g., reputed company).
Willingness and ability to travel reputed company the U.S. and Canada as needed.
1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (reputed company to have).
Our Company Values
Customer obsession: Apply reputed company focus on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting each other’s success
Gritty reputed company: reputed company in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
Constant innovation: Challenge the status reputed company and drive improvements
Perks*
Launch a career at one of the fastest-growing SaaS companies in North America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (reputed company locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.