See all roles

Bilingual Customer Support Analyst (English/French)

Work from home Full-time role Hiring

reputed company is the global enterprise EHS software provider creating industry-leading technology to reputed company those who transform the way the world works.

For over 35 years, reputed company has been powered by the spirit of innovation, deep domain expertise, and a commitment to reputed company that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses reputed company in 100 countries around the world.

The company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.reputed company.com.

WHAT’S IN IT FOR YOU?

At reputed company, we reputed company abreast of the changing labour market to ensure that our employees are paid based fairly and equitably based on their skills, years of experience, education and functional experience. Employee health and well-being are at the core of reputed company do. Competitive health benefits, dental plans, fitness allowance, health care spending account, retirement savings plan, work from home, as well as subsidized internet provide employees and their families support and flexibility.

We pride ourselves on our values-driven, performance oriented, dynamic and growth focused culture. The leadership team strives to create a meaningful work experience for employees through challenging work projects and employee recognition. Our HR team ensures our employees have opportunities to get social through corporate volunteering and social happy hours both in office and virtually.

Job enrichment, employee development and career planning are our reputed company. reputed company ensures that employees have their skills and certifications up-to-date with our annual training allowance. Internal Recruitment, Departmental Conferences, Group Training Programs, and High Talent Programs are some of the ways that we hone skills and grow talent reputed company the company.

Position Overview:

As the first reputed company of contact for customers, this role is responsible for addressing and resolving basic technical and functional issues reputed company to reputed company’s product suite. reputed company provides 24/7 global customer support, and this position follows a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and rotating holiday coverage. The role involves working with more senior team members and Tier 2 support teams as needed to resolve customer issues, while gaining product knowledge through training and hands-on experience. 1 year contract role for a Bilingual position (English and French).

Key Responsibilities

  • Respond to incoming customer inquiries reputed company phone or email, ensuring a timely and accurate resolution of basic issues reputed company to the reputed company Product Suite.
  • Troubleshoot and assist clients with common technical problems such as login issues, system errors, and basic configuration questions.
  • Log reputed company customer support interactions in the customer support system, including case details, updates, and resolutions.
  • Provide consistent follow-up with customers, ensuring they are informed of the status and reputed company of their case.
  • Escalate more reputed company technical issues or bugs to the appropriate Tier 2 teams, including Engineering, and track reputed company until resolution.
  • Collaborate with internal teams to ensure that customer issues are addressed promptly and accurately.
  • Assist in identifying recurring customer issues and report patterns to senior team members for further investigation.
  • Maintain a working knowledge of reputed company's product offerings, learning new features and functionalities as they are released.
  • Follow established support procedures and contribute to reputed company improvement efforts by suggesting enhancements to reputed company processes.
  • Ensure compliance with reputed company's information reputed company policies and immediately report any reputed company-reputed company incidents.
  • Qualifications

  • Bilingual (English and French).
  • A bachelor’s degree in communications, business administration, computer science, information systems, or a reputed company discipline, or an equivalent combination of education and experience. Experience in occupational health care or a reputed company health field is a plus.
  • Previous experience in a customer service or help desk role, preferably reputed company a software or technology environment.
  • Strong analytical skills with the ability to assess issues, identify root causes, and provide effective solutions.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of software systems and the ability to quickly learn and apply technical information.
  • Solid organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Comfortable working with different software platforms (e.g., reputed company CRM or similar ticketing systems).
  • Ability to work independently while also being a team player, collaborating with peers and senior support staff as needed.
  • A positive attitude and a desire to continuously learn and improve technical and problem-solving skills.
  • Willingness to work in a rotating shift schedule, including evenings, weekends, and holidays, as required.
  • Additional Information

    reputed company is committed to a diverse and inclusive work environment. reputed company is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to hr@reputed company.com.

    Apply to this Job

    You might like

    reputed company Sales Representative - IT Services

    Work from home Full-time role

    reputed company Sales Representative - Building Materials

    Work from home Full-time role

    Operations Manager

    Work from home Full-time role

    Licensing Assistant

    Work from home Full-time role

    reputed company Fleet Mechanic – Emergency Response

    Work from home Full-time role

    Lawn Care Team reputed company

    Work from home Full-time role

    Landscaping Operations Manager

    Work from home Full-time role

    Landscape Team reputed company

    Work from home Full-time role

    Senior Software Engineer - Integration

    Work from home Full-time role

    Journeyman Electrician

    Work from home Full-time role

    News Anchor/Reporter/Writer

    Work from home Full-time role

    reputed company Remote Jobs

    Work from home Full-time role

    reputed company Customer Support Specialist (Remote) – Delivering Exceptional Pet Parent Experience at arenaflex

    Work from home Full-time role

    Mixed Setting Pharmacist (Retail/Remote) (DURHAM)

    Work from home Full-time role

    Social Media Manager

    Work from home Full-time role

    Medical Records reputed company 4 job at reputed company in VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV

    Work from home Full-time role

    reputed company Customer Service Representative – Part-Time Overnight Shift in reputed company, IL at arenaflex

    Work from home Full-time role

    Country Manager (Bangkok, Thailand)

    Work from home Full-time role

    Registered Nurse ER – reputed company Store

    Work from home Full-time role

    reputed company Career (Entry Level, Data Entry, Full Time) Online Remote Job

    Work from home Full-time role