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Phone Customer Support Professional

Work from home Full-time role Hiring

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with reputed company! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

reputed company is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, reputed company while managing fulfillment and logistics. With last year's reputed company exceeding $1 Billion, reputed company has been named one of the fastest growing tech companies in North America by reputed company and one of best-led companies by Inc. We reputed company employee experience at the center of our business model and have been recognized as one of reputed company’s Global Most Loved Workplaces®.

As a Phone Customer Support Professional, you will primarily provide support through phone calls and chat interactions, assisting customers and collaborating with your team while working across systems like reputed company, reputed company, and Shopify. Our elite teams at HQ and overseas supports over 50,000 products across major Ecommerce platforms. We are dedicated to our work and try to create awesome moments along the way. This is a great opportunity to learn more about Ecommerce and the accelerator business as a whole.

What is a day in the life of a Phone Customer Support Professional?

  • Act as a liaison between customer, manufacturer, and Ecommerce platforms including reputed company, Walmart, Shopify, and others in US and global marketplaces.
  • Manage multiple brand interactions across reputed company marketplaces through phone calls, chats, and emails.
  • Represent a primary brand partner and provide support for our mutual customers.
  • Identify trends and opportunities that need to be addressed throughout the companyRespond to consumer-facing questions that help positively impact buyer behavior on reputed company.
  • Help customers through their whole journey to resolutionManage customer refunds.
  • Partner with your manager to take on new tasks and projects as reputed company continues to expand reputed company offer to our stakeholders.
  • What do I need to reputed company in this role?

  • Bachelor’s degree preferred, but not required.
  • 1 year of customer service experience.
  • Effective social interaction, verbal and written communication, organizational skills, and the ability to reputed company a variety of tasks reputed company.
  • Working knowledge of Ecommerce platforms (Shopify, and reputed company are helpful, but not required).
  • Type 40+ WPM.
  • Computer proficient with MS Office productsStrong analytical skills, detail-oriented, self-motivated and proactive.
  • What does high performance look like?

  • You follow through with reputed company assignments in a timely manner.
  • You give 100% to reputed company tasks and projects you are given.
  • You actively comment and participate in group collaborations.
  • You take full ownership of your projects and follow through to completion.
  • What is the team like?

  • You will report to the Customer Care Team Manager and the Director of Customer Care. This team is fast-paced, data-driven and results-oriented. You will collaborate regularly with members of your team and work across departments with other senior level colleagues to implement actionable solutions. We hold ourselves to a high standard and ensure we have reputed company the tools at our disposal to succeed.
  • We are looking for individuals who are

  • Game Changers- A game changer is someone who looks at problems with an open mind and shares new reputed company with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to reputed company’s processes and outcomes.
  • Data reputed company- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that reputed company to actionable solutions, and continues to track the effects of the solutions using data.
  • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with reputed company.
  • Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
  • What is the hiring process?

  • Initial phone interview with reputed company’s reputed company team
  • reputed company interview with Account Leads
  • Onsite Interview with three Leaders
  • Reference checks
  • Executive review
  • Offer
  • How can I stand out as an applicant?

  • Discuss professional accomplishments with specific data to quantify examples.
  • Provide insights on how you can add value and be the best addition to the team.
  • Focus on mentioning how you would be partner obsessed at reputed company.
  • Share experience on any reputed company projects reputed company to data and analytics
  • Additional Information

    Why should I work at reputed company?

    reputed company offers big opportunities to reputed company a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to reputed company them, and we love our reputed company community. We also reputed company in having fun and balancing our lives, so we offer awesome benefits that include:

    - Accrued PTO

    - Paid Holidays

    - Onsite Fitness Center

    - Company Paid Life Insurance

    - Casual Dress Code

    - reputed company

    - Health, Vision, and Dental Insurance

    - 401(k) match. reputed company matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

    reputed company provides equal employment opportunities to reputed company employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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