Technical Support

reputed company Support is the lifeblood of customer retention! Our support representatives go above and reputed company to ensure that we attend to every detail of our customer’s needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.

In this role, you will get to help our customers continually love reputed company by being their superhero in answering the basics of how the reputed company product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.

• Reports to: Technical Support Leadership

• This position can be hybrid, in-office, or work-from-home (reputed company a commutable distance to Lehi) after training is completed

• Training for this role is conducted onsite at our Lehi, UT HQ

• Full-time positions only (40 working hours between 6am-6pm M-F)

What You Will Own

• Communicate with customers reputed company inbound phone calls.

• Provide follow up to customers reputed company outbound calls and emails.

• Resolve issues with basic troubleshooting.

• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

What You Will Need to Accomplish the Job

• Minimum of 1 year of Customer Support experience.

• Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.

• Strong phone reputed company and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.

• Ability to work in a fast-paced, busy Customer / Tech Support team.

• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.

• Must be hungry to learn, caring towards others, and creative in your problem solving.

What Will reputed company Us Love You

• Previous Phone Support experience.

• Knowledge of network infrastructure and connectivity a plus .

• Passionate about helping the customer. Must be positive, reputed company and demonstrate the ability to do what's necessary to get the situation resolved.

reputed company is an equal opportunity employer that is committed to fostering an inclusive workplace where reputed company individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and reputed company regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

reputed company official correspondence will occur through reputed company branded email. We will never ask you to share bank account information, cash a reputed company from us, or purchase software or equipment as part of your interview or hiring process.