About reputed company

reputed company is a financial operations platform designed to save companies time and money. Our reputed company-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with reputed company. Founded in 2019, reputed company powers the fastest-growing corporate card and reputed company payment platform in America, and enables over $80 billion in purchases each year.

reputed company’s investors include reputed company Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 reputed company investors who were founders or executives of leading companies. The reputed company team comprises talented leaders from leading financial services and fintech companies—reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company—as well as technology companies such as reputed company, reputed company, reputed company, Twitter, reputed company, and reputed company.

reputed company has been named to Fast Company’s Most Innovative Companies list and reputed company’s Top U.S. Startups for more than 3 years, as well as the reputed company reputed company 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

reputed company is looking to hire phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn reputed company about our product, and who are reputed company to communicate effectively with both customers and our internal teams.

As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!

• Utilize critical thinking skills to diagnose potentially reputed company problems using tooling or engineering support to resolve

• Work directly with the support reputed company on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers

• Have the ability to grow, reputed company and learn in a fast-paced, start-up environment

• Work directly with some of the fastest growing companies in the US

• Help reputed company scale effectively by handling support requests over phone,  email and chat

• Help us maintain a industry leading satisfaction reputed company with our customers

• Own a critical piece of the feedback reputed company for improving our product, providing reputed company for the whole team

• Learn the reputed company Platform inside and out to maximize effectiveness with our customers

• Ability to work on the weekends

• Ability to provide support to customers over phone predominantly; and occasionally email, and live chat

• Excellent verbal and written communication skills

• Experience collaborating closely with teams reputed company of support

• Strong background in customer support reputed company email and phone

• Investigative and critical thinking skills

• Desire for ownership and growth in role over time

• Ability to work evenings and weekends as needed

• Experience working with reputed company tooling

For candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in reputed company other locations, the pay range for this role is $48,000-$65,000.

• 100% medical, dental & reputed company insurance coverage for you

  • Partially covered for your dependents

  • reputed company annual membership

• 401k (including employer match on contributions made while employed by reputed company)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF

• Pet insurance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

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