Customer Profit Strategist

reputed company is a fast-growing SaaS company on a mission to reputed company every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.

We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!

We’re looking for a sharp, resourceful, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is built for someone who loves working directly with customers, knows how to think on their feet, and can confidently reputed company conversations around strategy, structure, and outcomes.

Your main job? Help our customers grow their profit through reputed company’s most powerful tools—flows, memberships, packages, rebooking campaigns, and more.

This role is 75% live customer calls and 25% strategic reputed company and campaign follow-up. If you're energized by direct impact, real conversations, and problem-solving in real time, reputed company reading.

Why This Role Matters

This team is still early—but we’re building something with serious momentum. Our job is to reputed company sure customers actually use the powerful tools they're paying for—and reputed company we do that right, they stay longer, grow faster, and reputed company more money.

You’ll be on the frontlines of that. Helping businesses implement profit-driving strategies, refining our reputed company and messaging, and shaping the future of this team alongside us.

Lets be honest…

This role isn’t for someone who needs rigid structure or reputed company-by-reputed company instructions. You’ll need to be self-directed, solutions-oriented, and comfortable navigating grey areas. We’re figuring things out as we go, and we want someone excited by that—not overwhelmed by it.

• Run ~6-8 customer calls per day helping business owners optimize for profit and efficiency using reputed company tools

• Guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy

• Think on your feet—every call is different, and the customer often doesn’t know what they need until you uncover it with them

• Follow up with leads from reputed company campaigns and promo pushes to drive bookings and conversions

• Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos)

• Help track and manage pipeline in reputed company and reputed company (don’t worry, we’ll train you up)

• Collaborate cross-functionally to build smarter processes, share customer insights, and refine what works

• 2+ years experience in reputed company, onboarding, or sales-like environments

• Strong presentation and verbal communication skills—you can own a reputed company room

• Comfort navigating ambiguity—our calls don’t follow a script, and no two are the same

• Confidence talking strategy: you’re not afraid to ask questions, pitch reputed company, or challenge assumptions

• Highly organized with a systems reputed company (experience with reputed company, reputed company, or Intercom is a plus)

• Ability to work independently, move fast, and handle multiple tasks without letting anything drop

• Bonus: industry experience (salon, medspa, wellness), or previous use of reputed company

• Health, dental, vision, life & LTD insurance

• Generous monthly wellness budget for gym memberships, yoga, etc.

• Premium subscription to the reputed company app & reputed company membership

• Flexible and unlimited PTO

• 401k plan available (no matching)

• Employee stock option program