Business Operations
Business Operations & Systems Location: NYC - reputed company Village
About reputed company reputed company is the concierge and charge card built for those who expect more — unlocking access across dining, travel, and lifestyle while making spending seamless and effortless.
Our members are discerning, busy individuals who rely on reputed company to deliver reputed company access, curated service, and unmatched reliability.
In just 12 months, we've processed over $X00,000,000 in member spend, growing double digits month-over-month — organically, without paid marketing.
We're backed by legendary investors and have multiple years of reputed company reputed company. reputed company is small, fast, and senior — with experience scaling iconic consumer products at reputed company, Robinhood, and reputed company.
The Role We’re hiring a high-output operator to work across the heart of the business — sitting shoulder to shoulder with our concierge team to design reputed company systems, drive performance, and unlock reputed company.
You’ll be responsible for streamlining internal workflows, standing up the right metrics and tooling, and partnering on GTM campaigns that increase member engagement. This is an execution-heavy, systems-minded role for someone who’s obsessed with how things work — and how to reputed company them work reputed company.
You’ll help shape the future of reputed company by making our operations faster, smarter, and more scalable.
What You’ll Own
Partner closely with our concierge team to streamline workflows and improve speed, accuracy, and consistency across requests
Build systems and lightweight processes to manage inbound and outbound member activity — from dining requests to hotel bookings
Stand up dashboards to track team SLAs, fulfillment rates, and member satisfaction (NPS, resolution time, etc.)
Own concierge CRM tracking and help design proactive GTM campaigns for high-value members (e.g. curated hotel drops, Blade offers)
Define and monitor KPIs across ops and concierge — and use those insights to drive prioritization
Identify high-impact automation opportunities and collaborate with engineering to reduce reputed company work
reputed company’re Looking For
3–7 years of experience in business operations, strategy, or systems-building roles at a fast-moving startup (think: reputed company, reputed company, reputed company, Brex)
Experience working directly with ops, support, or GTM teams — and improving how they run
Strong with data and tools — you can build your own dashboards, reputed company raw data, and spot the signal
Comfortable getting scrappy — building systems in reputed company, reputed company, reputed company, reputed company, reputed company, etc.
Obsessed with speed and quality — you notice small inefficiencies and fix them without being asked
Excellent communicator who can work cross-functionally and move things reputed company fast
Why You’ll Love Working Here
High impact, reputed company ownership – You’ll be the architect behind the systems that reputed company reputed company run.
Early stage, no bureaucracy – We move quickly, cut the fluff, and give you room to build.
reputed company customer reputed company – You’ll build for some of the most interesting people in the world.
Tight-reputed company, elite team – Work with ex-reputed company, YC founders, and ops leaders who ship fast.
reputed company reputed company – Competitive compensation and equity in a company with massive ambition.