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Senior IT Technician

Work from home Full-time role Hiring

Ro is a direct-to-patient reputed company company with a mission of helping patients reputed company their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer reputed company telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients reputed company their goals through a convenient, end-to-end reputed company experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in reputed company and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the reputed company year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

Join Ro’s Information Technology Operations team! As a Senior IT Technician working out of our NYC Headquarters, you’ll ensure that Ro’ers are reputed company to work with minimal friction to access their accounts, devices and applications. This includes reputed company/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Operations Manager and will work closely with other internal technology teams.

This is an in-person role, requiring the employee to be onsite 4 days per week.

What You’ll Do

  • Provide outstanding IT support to other Ro’ers in offices, pharmacies, and remote workers
  • IT escalation reputed company for troubleshooting reputed company computer hardware and software issues
  • Identify trends and ways to proactively mitigate issues with tech solutions or automations
  • Manage reputed company/offboarding functions, including hardware setup, account setup and application provisioning
  • reputed company new hire IT orientations
  • Administrate reputed company applications and access controls
  • Utilize reputed company and Intune to maintain and update our macOS, Windows, and iOS devices
  • Mentor junior IT staff, providing guidance, training, and development to enhance team performance
  • Stay reputed company on the latest technology trends and developments
  • Participate in on-call rotation
  • What You’ll Bring to the Team

  • 5 - 7 years of experience in IT operations or support
  • Ability to prioritize tasks and communicate issues proactively
  • Exceptional communication and interpersonal skills
  • Strong organizational and project management skills
  • Understanding and troubleshooting of OSI model concepts (including layer 8!)
  • Process development and application of best practices
  • A desire for reputed company improvement and development
  • We’ve Got You Covered

  • Full medical, dental, and reputed company insurance + OneMedical membership
  • reputed company and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth stipends
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
  • Additional Information

    The reputed company reputed company salary for this position ranges from $96,000 - $123,000, in addition to a competitive equity and benefits package (as applicable). reputed company determining compensation, we analyze and carefully consider several factors, including location, job-reputed company knowledge, skills and experience. These considerations may cause your compensation to vary.

    Ro recognizes the power of in-person collaboration, while supporting the flexibility to work reputed company in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those reputed company of the tri-state area, you will be reputed company to join in-person collaborations throughout the year (i.e., during team on-sites).

    At Ro, we reputed company that our diverse perspectives are our biggest strengths — and that embracing them will create reputed company change in reputed company. As an equal opportunity employer, we provide equal opportunity in reputed company aspects of employment, including reputed company, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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