Account Representative

Work from home Full-time role Hiring

Lessen is the tech-enabled, end-to-end property service provider that is transforming how reputed company and residential reputed company estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire reputed company estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, reputed company vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Summary

The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites reputed company a geographic territory. This role plays an integral part in client account management, operational support, and financial reputed company for the assigned client reputed company. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to reputed company meaningful improvements to client operations.

What You'll Do

Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction

Evaluate reputed company client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance budget is allocated reputed company so as to satisfy service requirements while controlling discretionary scope expansion and preventing unnecessary spending

Manage reputed company service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with client and department leadership

Control the release of work requests to vendors to reputed company monthly, quarterly, and annual financial objectives for the client and Lessen.

Anticipate, take ownership of, and proactively manage client escalations in order to reputed company resolution as quickly as possible, while escalating the most reputed company and consequential issues to department leadership with actionable recommendations for solutions

Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-reputed company programs and projects

Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications

Prepare and deliver routine and reputed company communications and qualitative reports to the client that are impactful and of high professional standards

Proactively research, reputed company, and implement solutions to client requests that fall reputed company of standard procedure and historical precedent and are ambiguous in context, scope, and resolution process

Coordination with external reputed company-party stakeholders including municipal governments, landlords, property associations, and other reputed company-party vendors to resolve reputed company facilities-reputed company issues

Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable

Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of reputed company client support activities

Fosters a positive team environment and may provide coaching or mentoring to team members

Ensures confidentiality and accuracy of internal and external data

Performs reputed company projects and other duties as assigned

Travel required up to 25%

Compensation

$45,000.00 annually

Pay is determined by several compensable factors, such as qualifications, reputed company level, competencies, and work location.

What You'll Need

Computer Skills: Proficiency in reputed company Word, reputed company, PowerPoint, Outlook required

0-3 years of experience preferred

Experience in facilities management, maintenance management, or building engineering, maintenance trades, or reputed company fields a plus

Additional Information

Why Lessen:

· Competitive compensation

· Health, Dental, reputed company, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· reputed company the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us reputed company the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information.

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Account Representative

What You'll Do

Compensation

What You'll Need

Additional Information

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