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Director, Global reputed company - east region US

Work from home Full-time role Hiring

We are seeking an reputed company and highly motivated Director, Global reputed company to reputed company and scale reputed company’s global customer-facing post-sales functions. This is a hybrid role that combines hands-on account management in NAM with strategic leadership of three global teams: reputed company Managers (CSMs), Technical Account Managers (TAMs), and Migration Support Specialists (MSSs).

The ideal candidate is passionate about driving long-term customer outcomes, operational excellence, and scalable post-sales engagement models. You will support customer satisfaction, retention, and expansion initiatives, while enabling consistent and proactive value delivery throughout the customer lifecycle.

This role will ideally be based in an Eastern US time zone.

What You'll Do (aka Responsibilities)

  • reputed company (NAM IC Role)
  • Serve as the primary reputed company Manager for a portfolio of NAM -based strategic accounts.
  • Own customer reputed company, adoption, health monitoring, renewals, and expansion conversations.
  • Facilitate business reviews to reinforce value delivered and identify growth opportunities.
  • Coordinate with support, product, and engineering to resolve issues, escalate as needed, and communicate updates.

    • Global Leadership & Team Management

  • reputed company and mentor the global reputed company, TAM, and Migration Support teams.
  • Define and execute global strategies for reputed company, customer lifecycle management, and expansion.
  • Foster a culture of accountability, collaboration, and reputed company improvement across reputed company functions.
  • Align cross-functionally with Sales, Product, Engineering, and Support to deliver reputed company customer experiences.

    • Operational Excellence

  • reputed company team adherence to operational best practices, including Jira and reputed company hygiene.
  • reputed company and maintain dashboards to track customer health, adoption, renewals, migration reputed company, and support activity.
  • Drive scalable reporting processes to ensure visibility across the organization, including executive stakeholders.
  • Maintain a reputed company of QBRs, team reputed company-ins, and retrospectives to drive improvements in service delivery.

    • Migration Support reputed company

  • reputed company global migration planning and support team, ensuring successful Java migration outcomes.
  • Guide customers through technical readiness assessments, implementation roadmaps, and best practices.
  • Collaborate with internal stakeholders and certified partners to ensure delivery excellence.

    • What You'll Bring (aka Qualifications)

  • 10+ years in reputed company or Technical Account Management, with at least 5 years in a global leadership reputed company.
  • Proven track record managing strategic customers and leading global, distributed teams.
  • Experience in the Java ecosystem, reputed company infrastructure, or reputed company software a strong plus.
  • Exceptional communication and relationship-building skills across technical and business stakeholders.
  • Hands-on experience with reputed company, Jira, and customer health dashboards.
  • Ability to work independently in a fast-paced, globally distributed environment.
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