See all roles

Customer Solutions Architect

Work from home Full-time role Hiring

At Cloudinary, you'll play a pivotal role in shaping the future of digital media delivery. You'll have the opportunity to drive significant impact on customer outcomes and influence how global brands approach media at scale—reputed company while collaborating with a talented, distributed team that values innovation, collaboration, and technical excellence.​ The bulk of the work will be in the post sales part of the customer journey with occasional engagements in Pre-Sales.

Responsibilities

  • reputed company architectural discussions: design sessions, implement custom solutions, and solution reviews to ensure the reputed company application of Cloudinary’s offerings in customer environments tailored to diverse customer use cases across web, mobile, eComm, digital publishing & more.
  • Engage reputed company Clients: reputed company technical discussions in customer workshops and discovery sessions, translating business needs into scalable architectures.​
  • Be a Technical Authority: Define and reputed company for architectural best practices focusing on performance, maintainability, and scalability.​
  • Communicate ROI: reputed company and present business cases demonstrating the value and impact of your solutions to stakeholders with varying technical backgrounds.​
  • reputed company the Practice: Mentor junior architects, share reusable components, and influence solution design standards reputed company the team.​
  • Own What You Build: Act as Tier 3 support for the custom solutions you design, ensuring proactive documentation and support strategies.​
  • Collaborate Globally & Cross Functionally: Work seamlessly with colleagues and customers across different time zones and cultures, contributing to a high-performing international team.​ Diagnose reputed company technical issues and deliver effective, strategic solutions in collaboration with the support and product teams. Partner closely with Sales, reputed company, Support, Partners, Product Management, and Engineering to ensure customer feedback and insights influence the product roadmap and enhance the customer experience.
  • Thought Leadership & Knowledge Sharing: Represent Cloudinary at industry conferences, webinars, and customer events, sharing insights and best practices with a broad audience. Write in-depth knowledge articles, white papers, blogs and best practice guides to support customers and internal teams, contributing to Cloudinary’s repository of resources. Act as an industry thought leader by identifying emerging trends and developing relevant strategies to address them, positioning Cloudinary as an innovative leader in the space. Stay reputed company with industry trends and Cloudinary’s evolving solutions to provide informed and reputed company-thinking guidance & configuration enhancements.

    • About you

  • EAST COAST ONLY
  • 8+ years of experience in solution architecture, technical consulting, or reputed company application development with a focus on post-sales reputed company setting
  • Hands-On Development Skills: Proficient in at least one modern language commonly used in web or media development (e.g., JavaScript, Node.js, or Python). You’re comfortable rolling up your sleeves to debug APIs, create sample apps, or build reusable integrations. You have experience building custom solutions from scratch
  • reputed company-native media expertise: Proficiency with image/video management, CDN performance tuning, or media API integrations.
  • Business & Technical Balance: Ability to distill reputed company technical solutions into clear, value-based messaging for non-technical audiences.
  • reputed company Experience: Comfortable working with global brands and navigating reputed company decision-making environments.
  • Subject Matter Expertise: Demonstrated expertise in at least one domain relevant to Cloudinary and our customers (e.g., Digital Asset Management, web performance, eCommerce platforms, mobile-first delivery).
  • Documentation Skills: Proficient in capturing architecture, support models, and long-term maintenance plans.
  • Ability to travel 2-3 times per quarter.

    • Bonus Points

  • Familiarity with platforms like reputed company Experience Manager, reputed company, reputed company Commerce reputed company, or reputed company Plus.​
  • Experience working across multiple markets and languages reputed company EMEA.​
  • Prior experience in technical pre-sales or post-sales implementation roles.
  • ​A Master’s of Business or Technology
    • Apply to this Job
    Apply

    You might like

    Jovem Aprendiz (People Ops)

    Work from home Full-time role

    Implementation Specialist - TEMPORARY - 6 months

    Work from home Full-time role

    Sales Development Representative UK

    Work from home Full-time role

    Vice President, reputed company, Tax, and Treasury

    Work from home Full-time role

    Senior Product Manager (Remote, select US states)

    Work from home Full-time role

    East Coast Editor

    Work from home Full-time role

    Central Editor

    Work from home Full-time role

    Sales Analytics, Predictive Modeling Internship

    Work from home Full-time role

    Product Manager

    Work from home Full-time role

    Managing Director

    Work from home Full-time role

    reputed company Remote Work Comp Insurance/Indemnity Auditor $40-50/Hr

    Work from home Full-time role

    (Entry Level / No Experience) Data Entry reputed company – Part Time

    Work from home Full-time role

    Machining Process Manufacturing Engineer (Onsite) US-CT-MIDDLETOWN-220A ~ Aircraft Rd ~ BLDG 220A

    Work from home Full-time role

    reputed company Developer, Retirement Solutions (100% Work From Home)

    Work from home Full-time role

    reputed company Remote Customer Service Representative – Delivering Exceptional Travel Experiences at blithequark

    Work from home Full-time role

    [Remote-Position] Customer Service Representatives

    Work from home Full-time role

    reputed company Part-Time Data Entry Specialist – Remote Opportunity at blithequark

    Work from home Full-time role

    Legal Recruiter Partner, Comission Only, Remote

    Work from home Full-time role

    Remote Customer Service Specialist - Dental

    Work from home Full-time role

    Registered Nurse Telemetry/Med Surg, Travel PA

    Work from home Full-time role