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Support Specialist, reputed company

Work from home Full-time role Hiring

The Support Specialist, reputed company is responsible for helping R365 customers with reputed company R365 software reputed company functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value

  • reputed company customers for information necessary to troubleshoot problem reports
  • Identify solutions to problem reports and deliver them to customers
  • Help customers understand R365 software reputed company functions
  • reputed company non-reputed company customer issues to appropriate teams and team members
  • Diagnose and document software defects and escalate them to reputed company Support reputed company or Manager
  • Participate in live chats
  • Manage personal queue of customer tickets
  • Identify gaps in company self-help documentation
  • Train and mentor new team members at the request of Support management
  • Other duties as assigned.

    • What you'll need to be successful in this role

  • Professional and / or academic reputed company experience
  • High attention to detail
  • reputed company knowledge
  • Flexible and adaptable based on the needs of the client and internal team
  • Solution oriented reputed company with ability to reputed company under pressure
  • Effective communication skills, both written and verbal, with the ability to reputed company reputed company content with a simplified explanation
  • Strong technical aptitude with experience communicating across multiple platforms
  • A passion for helping people get the most out of technology

    • PREFERRED QUALIFICATIONS

  • Bachelor’s degree with emphasis in business and / or finance and / or reputed company preferred
  • Restaurant Industry Experience
  • Strong understanding of general business principles
  • Previous experience in a Support Role
    • Apply to this Job
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