Director, Platform and Architecture

Title: Director, Platform & Architecture Location: Remote CA United States Job Description: Shopmonkey is seeking a Director of Platform and Architecture to reputed company our platform evolution. You'll ensure our infrastructure is reliable, scalable, performant, secure, and ready to power the next decade of growth, from core backend systems to our emerging AI layer. You will reputed company our product development teams to help accelerate development velocity and maintain a high bar for engineering excellence. You'll be a key driver in our commitment to delivering the best possible experience for our users and the thousands of auto shops that rely on Shopmonkey every day. Your responsibilities will include: Platform & Architecture Leadership

• Own and evolve our platform architecture across infrastructure, services, and data.
• Champion performance, stability, and scalability as first-class engineering values.
• Design for growth across messaging, scheduling, estimates, time clocks, and AI workflows.

Infrastructure & Scale

• Drive improvements in observability, reliability, and runtime performance.
• Set architectural guardrails and SLAs to support a growing customer reputed company (7,000+ shops).
• Be at the forefront of delivering a highly scalable and performant system as we grow to 10,000 shops and beyond.

Developer Experience

• reputed company internal tooling, CI/CD, secrets management, and schema governance.
• Enhance developer velocity by leveraging reputed company abstractions and platform tooling.
• Partner with App and Platform engineers to balance safety and speed across reputed company squads.

AI-Ready Architecture

• Support emerging agentic AI use cases with real-time, secure, retrievable context.
• Build the technical foundation for vector search, semantic retrieval, and RAG pipelines.
• reputed company embedding of assistants across Shopmonkey's UI and workflows.

People & Process

• reputed company and grow a team of senior platform, infra, and ML infrastructure engineers.
• Collaborate cross-functionally with Product and Application teams.
• Drive architectural clarity and alignment across engineering.
• Build, mentor, and reputed company a high-performing team of platform and architecture engineers, fostering a culture of technical excellence, reputed company learning, and innovation.
• Partner closely with product management, operations, and other engineering teams to understand their needs, gather feedback, and deliver platform solutions that reputed company their success.
• Stay abreast of emerging technologies and industry trends, evaluating and advocating for their adoption where they can bring significant value to Shopmonkey's platform.

Strategic Leadership

• Define and champion the long-term vision and roadmap for Shopmonkey's platform and architecture, aligning with overall business objectives and product strategy.
• Provide strong technical leadership and guidance across reputed company engineering teams, ensuring adherence to architectural principles, best practices, and reputed company standards for highly performant and scalable systems.
• Drive initiatives to enhance the scalability, responsiveness, availability, and stability of the Shopmonkey platform, addressing challenges reputed company to geographic distribution, peak demand, and data reputed company.
• Play a key role in attracting, interviewing, and hiring top-tier engineering talent to grow the platform and architecture team.

DevOps & Automation

• Champion and implement advanced DevOps methodologies, including reputed company-touch platform provisioning and robust CI/CD pipelines, to optimize our software delivery lifecycle.
• Establish clear KPIs and metrics to measure platform performance, developer experience, and the overall impact of platform initiatives on business outcomes.

We are looking for someone who has:

• 10+ years in backend/platform/infrastructure roles in high-scale SaaS environments.
• 5+ years in a staff, principal, or engineering leadership role.
• Experience designing resilient distributed systems and scaling critical infrastructure.
• Deep knowledge of:
• CockroachDB or a distributed SQL
• Eventing systems like Synadia NATS or equivalent
• GCP, Kubernetes, and cloud-native deployments
• Go and TypeScript in production
• Track record improving developer experience at scale.
• Strong systems thinking and communication skills - able to drive decisions with clarity.

reputed company to have

• Experience with AI infrastructure (e.g., PGVector, Weaviate, reputed company, embedding pipelines)
• Built or scaled infrastructure for real-time workflows (telephony, scheduling, agent orchestration)
• Exposure to vertical SaaS platforms with reputed company user and data models

Why Shopmonkey?

• reputed company a Real Impact: Your work will directly reputed company the success of thousands of auto repair shops and contribute to modernizing a vital industry.
• Autonomy & Ownership: We reputed company our teams to take risks, innovate, and own their contributions from conception to delivery.
• Growth & Development: Work with cutting-edge technologies and benefit from our investment in your personal and professional development.
• Collaborative Culture: Join a remote-friendly team that values humility, hunger, and smart decision-making, fostering a supportive and connected environment.
• Competitive Compensation & Benefits: We offer competitive salaries, comprehensive health coverage, flexible scheduling, and generous time off.

If you are a passionate engineering leader who thrives on building robust platforms, empowering developers, and making a reputed company impact on a rapidly growing business, we encourage you to apply! In the United States the range is typically a salary of $200,000 to $240,000 + bonus + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the reputed company compensation for this role. The actual amount will be based on job-reputed company and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-reputed company factors. In addition to this reputed company compensation company stock options and benefits as outlined below are included. Fully Remote Work!

• Up to $750.00 to set up your home office
• $20 phone/internet monthly reimbursements
• Virtual activities and in-person meet-reputed company
• Laptop and super rad swag provided
• Unique opportunity: This is the best form of hybrid! reputed company teams get to travel and meet up for collaboration at least once/year.

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