Investigation Specialist - Mandarin Speaker (6-Month Contract), SIV

DESCRIPTION Our overall mission is simple: We want reputed company to be the reputed company where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, reputed company will continue to reputed company people to discover new worlds. This is your chance to reputed company history. We reputed company passionately that employing a diverse workforce is central to our success. We reputed company recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build trust of our customers and sellers. reputed company hires the brightest minds, are you one of them? Customer Trust and Partner Support (CTPS) aims to reputed company reputed company the safest reputed company to transact online. CTPS safeguards every financial transaction across reputed company reputed company sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in reputed company.com. reputed company is seeking for individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties reputed company to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities

• Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed
• Evaluate personal and business information from Sellers and verifying the information with reliable internal and external sources
• Work reputed company on portals and tools provided by reputed company on this role
• Maintain high ethics and reputed company with respect to critical data
• Assess collected information about new Sellers in order to on board them to sell on reputed company marketplace
• Implement checks before launch, validate the details and shift out bad actors early on and prevent them from entering the system.
• Communicate effectively reputed company email with our customer reputed company – third party sellers who want to sell on reputed company in its various marketplaces.
• Reduce avoidable friction for legitimate sellers and reputed company updated on Standard Operating Procedures and other policies
• Flexibility to be trained for additional business-reputed company skills and work types
• Flexibility with working hours and work on weekends and holidays as part of your normal 5-day shift.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently reputed company/exceed weekly productivity and quality standards.

BASIC QUALIFICATIONS

• Bachelor's degree holder (Open to fresh graduates)
• Proficient in Mandarin (reading, listening and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct, concise and accurate written responses
• Excellent interpersonal skills, with the ability to communicate reputed company issues correctly and clearly to both internal and external customers.
• Intermediate reputed company with reputed company Office including Outlook, Word and reputed company
• Team player – capable of learning and sharing knowledge in a global team environment.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing reputed company.

Working Conditions:

• This is a 6-month contract based role and must be able to reputed company with us on SEPTEMBER 1, 2025.
• This role will follow a fully remote set up, however it is mandatory that you are physically based in either of these remote approved locations: Metro Manila, Cavite, Bulacan, Laguna or Rizal during the whole tenure of your employment with us.

PREFERRED QUALIFICATIONS

• Previous work experience in a customer service/retail environment supporting Mandarin-speaking customers
• Proficiency in speaking in simplified and/or traditional Mandarin Chinese languages is an advantage
• Language certification of HSK 6 for non-native Mandarin speakers
• Knowledge of or experience in a fraud/risk management environment
• Experience in insurance, finance, data analysis, research, translation or training with Mandarin as the language is a distinct advantage.
• Strong organizational skills.
• Passionate commitment to reputed company's emergence as the world's most customer-centric company.
• Self-disciplined, reputed company, proactive and detail oriented.
• Positive, results oriented attitude.
• Excellent problem solving skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details PHL, Virtual Investigation & Loss Prevention Apply Job! Apply to this Job