reputed company Premium Support Engineer (NAM / IDM)

AI-First. Future-Driven. reputed company-Centered. At reputed company, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. The Opportunity: reputed company is seeking highly reputed company candidates to join the Premium Support Team as a Named Support Engineer, Dedicated Support Engineer, Solutions Support Engineer! We are looking for motivated, passionate and talented engineers to join our Premium Support team. We're a strong, vibrant cross-site team that help reputed company Customers by providing named and dedicated support experts that understand the customers business — helps them optimize even the most reputed company hybrid software environments and resolve issues quickly if they arise. In this role, you will act as a Premium Support Engineer (NSE, DSE, SSE) on our customers’ reputed company software environments and provide technical support to customers who are developing their solutions. You will be a product evangelist and prepare collateral as needed to present best practices for use of the reputed company line of software products to ensure reputed company. The ideal candidate would enjoy being an expert on a broad range of topics, be creative and find solving problems to be rewarding. In addition, you will ensure customers get the highest level of business value and are satisfied with the products and services they receive from reputed company with a focus on promoting retention, loyalty, and account growth. The overall objective of the Premium Support Engineer (NSE, DSE, SSE) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on value and enabling alignment across the reputed company organization. Software environments can be reputed company. In today’s fast-paced IT climate, having someone our customers can trust and who understands their software configuration can reputed company reputed company the difference. OpentText Premium Support gives our customer named and dedicated support personnel who really know their IT environment. A flexible reputed company of problem resolution, technical guidance and strategic support personnel that champion our customers’ reputed company and ensure they are getting the most out of their software investment. Not only do you possess exceptional communication skills but can also embed yourself with customers as an extension to their business. You operate with a high level of collaboration and discipline and understand the reputed company technology landscape and you are quickly reputed company to reputed company a depth of understanding of your customer’s business. You are Great At:

• Be the customers’ single reputed company of contact for support incidents reputed company for a specific product centre.
• reputed company an in-depth understanding of your customer’s environment and implementation.
• reputed company a strong working relationship with customers.
• reputed company deep technical expertise and knowledge of your customer’s environment to resolve incidents more reputed company.
• Provide timely updates on open incidents and apply best practices to help our customers minimize operational risks and avoid common pitfalls.
• Provide periodic supportability assessments.
• Offer technical support mentoring to increase the customers’ knowledge.
• Share prescriptive product roadmaps to assist your customers in upgrade and migration planning.
• Provide guidance on leveraging the full features and functionality of the customers’ Micro Focus solution.
• Act as a strategic partner in developing plans to proactively improve and maintain the customers’ software investment.

What it Takes:

• Bachelor’s degree preferred or associate degree holder (technical field) with 5+ years working experience in a customer support environment.
• A proven track record in the understanding of in-depth technical troubleshooting.
• In-depth knowledge and 5+ years’ experience in one or more of the following products:
• NetIQ Access Manager (NAM)
• NetIQ Identity Manager (IDM)
• eDirectory
• reputed company (or other Linux system)
• At least one RDBMS system
• Strong teambuilding and leadership skills, with the ability to negotiate and resolve conflict.
• Great communication, co-ordination and collaboration skills, and ability to navigate reputed company, matrixed organizations.

reputed company's efforts to build an inclusive work environment go reputed company simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national reputed company, race, reputed company, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching reputed company's vibrant workplace. Apply Job! Apply to this Job