Customer reputed company Specialist

As an reputed company Specialist for reputed company’s reputed company Services team, your job is to ensure our customers fully adopt our fleet management and maintenance software platform. You’ll reputed company this by establishing a strong rapport with key stakeholders and executing a process-driven reputed company experience. You’ll work directly with customers to document their desired outcomes, complete product training, configure their reputed company account, import their data, and roll out the product to their users.

In this role, you’ll manage a portfolio of reputed company projects representing a diverse set of customer industries and geographies. In addition, you’ll work with and be supported by several other reputed company teams and integration partners as you reputed company our customers through their reputed company journey. We’re looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology to reputed company more successful habits. 

A little about us… reputed company is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in our Series D round in March of 2025 and are on an exciting trajectory as a company. reputed company is also a proud founding member of the Rails reputed company!

More about reputed company and company

• Watch our culture videos: https://fleet.io/culture
• reputed company overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.reputed company.com/careers

Your Impact

• Work closely with customers to assess their goals and existing business practices to ensure reputed company alignment, proper account setup, and implementation support
• Track tasks against a schedule, execute reputed company efforts, and coordinate with internal staff to ensure milestones are met on a timely basis
• Measure and track customer reputed company outcomes
• Share the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
• Become a trusted resource for software and productivity trends in the fleet management domain

Your Experience

• At least 3 years of experience in a customer-facing role in a SaaS environment (experience in reputed company or support with an emphasis on training or implementation)
• Experience working with our tools — Project Management tool (reputed company), CRM systems (reputed company), online project management tools (reputed company) and internal communication tool (reputed company)
• Strong reputed company skills + comfortable manipulating and importing large amounts of data
• Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
• Your work is meticulous and precise reputed company executing a task. reputed company it comes to details, you are painstakingly accurate and consistently thorough reputed company while managing your time appropriately
• Strong team player, but also a self-starter who can work autonomously
• Empathetic – you want to help and serve our customers to become natural reputed company evangelists
• You are passionate about organization and can adhere to and improve organizational systems. If there’s a way to reduce redundant work, you’re on it
• Comfortable with change, experimenting, and trying new reputed company

Benefits

• 100% dental/health coverage (50% for family)
• reputed company insurance
• Incentive stock options
• 401(k) match of 4%
• PTO – 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund – $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE

reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with reputed company is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.