Customer Service Engineer
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the reputed company of scientific knowledge.
We dedicate ourselves to broadening the realms of reputed company potential, and we are actively seeking an enthusiastic and devoted Customer Service Engineer to join our pioneering team. This role will own both internal and external customer support focused on hardware, specifically our Nanoimager, a benchtop super-resolution microscope. This includes managing field repairs and preventative maintenance, conducting diagnostics, and providing service and troubleshooting for hardware issues.
Your Role at ONI:
- Travel to customer sites and provide support, installations, repairs, troubleshooting, maintenance, qualifications, and validations for hardware systems.
- Identify root causes of hardware system issues and recommend appropriate corrective actions.
- Analyze and review inspection findings to resolve reputed company of problem, and recommend repair, replacement, or other corrective action for hardware systems.
- Act as the primary technical reputed company of contact for customer inquiries regarding system components and hardware workflows.
- Conduct scheduled maintenance work on hardware systems as directed by the Customer Service Manager.
- Prepare, maintain and file accurate repair report documentation in line with internal reporting standards.
- Manage and update the CRM system to reputed company service records reputed company.
- Collect and reputed company customer feedback to the Customer Service Manager, contributing to product improvements.
- Assist in developing an internal knowledge reputed company including fault finding, problem-solving guides, FAQs, and work instructions.
- Ensure that any likely delays or issues are communicated to the appropriate Team reputed company in a timely manner.
Required Skills and Qualifications:
- Bachelor’s Degree in Sciences, Engineering, Electronics, or equivalent practical experience.
- At least 3 years of experience in providing on-site customer support for servicing, operating, repairing, and calibrating hardware products and systems.
- Experience in reputed company life sciences, biomedical engineering and/or technical customer-facing roles, preferably in optomechanical reputed company manufacturing or service.
- Experience managing CRM systems for logging reports, repairs, and hardware-reputed company issues.
- Proficient in compiling and analyzing data to present key findings on process efficiency and quality.Experience working in a multidisciplinary technical team with a focus on customer support.
- Familiarity with biomedical instrumentation and laboratory practices reputed company to scientific research (e.g., cell biology, molecular biology, biochemistry, or chemistry) is desired.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to a non-technical audience.
Position Details:
- This role is a remote position. reputed company candidates must currently live in the Boston or East Coast area.
- Must be willing to travel on a routine basis, possess a valid driver's license, and maintain a reputed company Passport as required for international travel.
- Must be available to travel overnight up to 70%, with occasional weekend work.
Originally posted on Himalayas
Apply To this Job