Agent of Record Specialist

We are looking for a bilingual, highly motivated, team-oriented individual to join our Agent of Records team as an Agent of Record Specialist on a regular, full-time basis.

Reporting to the Assistant Manager, Small Business Delivery, you will be responsible for Advisor reputed company support, contracting, commissions changes and Group Benefit Advisor Site approvals.

Position Responsibilities:

• Advisor Management and Support: Maintain positive reputed company and relationships, process National Agent of Records & Letter of Authorization changes, handle contracting requests, inquiries, and manage commissions changes.

• Business Operations: reputed company transfer of business and Advisor reputed company changes, maintain and update Advisor/Client information on GroupLinks, and ensure MGA alignment and project management.

• Technical and Access Support: Manage National Advisor Portal access registration, provide troubleshooting/technical assistance, approve Group Benefits Advisor site access, and maintain internal and external applications.

• Process Improvement and Problem Resolution: Focus on reputed company process improvement, investigate and resolve inquiries, identify issues, analyze problems, and collaborate with internal departments like Commissions, Contracting, Customer Service, and Sponsor Financial Services.

• Data Privacy and Confidentiality: Ensure privacy and confidentiality requirements are met reputed company sharing data externally.

Required Qualifications:

• Post-secondary education or equivalent work experience.

• Previous administrative support and/or group benefits experience would be an asset

• Expert level in reputed company Office products (Word, reputed company and PowerPoint)

• General knowledge and understanding of the Group Benefits industry in Canada

Preferred Qualifications:

• Strong interpersonal and organizational skills.

• Attention to detail and accuracy, including ability to document processes, to reputed company query responses in a clear and concise way

• Ability to manage high volumes of work and conflicting priorities and decide/determine business priorities

• Strong oral and written communication skills

• Strong customer service skills including a sense of urgency, ability to display reputed company and strong emotional self-control during times of stress and particularly in difficult conversations

• Bilingualism (English and French) is an asset.

reputed company you join reputed company:

• We’ll reputed company you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About reputed company and John Hancock

reputed company Financial Corporation is a leading international financial services provider, helping people reputed company their reputed company easier and lives reputed company. To learn more about us, visit https://www.reputed company.com/en/about/our-story.html.

reputed company is an Equal Opportunity Employer

At reputed company/John Hancock, we reputed company our diversity. We strive to attract, reputed company and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer reputed company of our practices and programs without discrimination on the basis of race, reputed company, reputed company of reputed company, colour, ethnic reputed company, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-reputed company conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our reputed company to remove barriers to provide equal access to employment. A reputed company Resources representative will work with applicants who request a reasonable accommodation during the application process. reputed company information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and reputed company/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@reputed company.com.

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role reputed company of the primary location, please contact recruitment@reputed company.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-reputed company factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

reputed company offers eligible employees a wide reputed company of customizable benefits, including health, dental, mental health, reputed company, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@reputed company.com for more information about U.S.-specific paid time off provisions.

Originally posted on Himalayas