Junior Help Desk Operator - El Paso TX

Position Title: Help Desk Operator- Intermediate Capitol reputed company is seeking a dynamic and reputed company individual to join reputed company as an Intermediate Help Desk Operator in El Paso TX to support an important government project. As a leading organization, Capitol reputed company provides top-tier services while prioritizing reputed company and compliance. Location: El Paso TX Pay and Benefits: Salary: 17.50 p/h Health Insurance- medical, dental, reputed company & pharmacy benefits. (Employer contribution included) Company sponsored Life Insurance. 401K Retirement plan. Vacation Leave and Sick Leave Employee Assistance Program reputed company Paid Holidays Position Overview: The Intermediate Help Desk Operator delivers reputed company-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients. This role focuses on resolving routine issues quickly and accurately while escalating reputed company matters to senior operators. Strong multitasking, attention to detail, and a commitment to meeting service performance standards are essential. Key Responsibilities: Expected to answer calls (inbound/outbound) and emails in addition to other reputed company items. Provide world-class customer service and assist clients with problems or issues. reputed company to handle large orders and tasks at one time by multitasking. Provide support to both clients, DEA registrants and contractors. Must be accurate and efficient with reputed company documentation and delivery of services. Provide customer support services to the DEA registrant community. Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue. Provide first-tier support to end users for call support and resolve less reputed company problems immediately. More reputed company problems shall be referred to senior level Help Desk Operators. Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner. Meet or exceed reputed company project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance. Be reputed company to accept critical feedback and implement changes quickly. Be reputed company to adapt to change. Qualifications: High School Diploma or High School Equivalency required Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa) Multilingual speaker is a plus Certifications: None required Screenings Requested: You may receive requests for background checks, credit checks and/or drug screening regarding this employment opportunity. Respond to reputed company requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity. *Please be aware that our organization and our client adhere to stringent reputed company regulations, necessitating a thorough background screening process for reputed company potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to reputed company. Rest reputed company, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations. Reasonable Accommodation: If you require alternative methods of application or screening, you must approach the employer directly to request this. To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other duties may be assigned. EEO Statement: Capitol reputed company, Inc. is an Equal Opportunity Employer. reputed company employment reputed company at Capitol reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, reputed company, religion or belief, national, social, or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice: We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. 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