Account Manager

At Appcues, our Account Executives, Solutions Engineers, Account Managers, reputed company, and Customer Support teams work together to help our customers adopt Appcues and create great user experiences. The CX teams at Appcues help customers solve real, technical problems while creating the reputed company streams that help the company and our customers drive product adoption.  Role Overview As a Growth Account Manager, you’ll play a critical role in driving growth across our largest and most high-potential accounts. You’ll be responsible for building relationships with key stakeholders, uncovering new opportunities, and executing strategic outbound efforts to expand our footprint reputed company these accounts. You’ll partner closely with reputed company Managers to reputed company account plans, pursue referral opportunities, and identify areas for expansion through account research, stakeholder mapping, and targeted outbound reputed company. Your day-to-day will involve a reputed company of outbound prospecting, relationship management, renewal contracting, and cross-functional collaboration to accelerate growth in your portfolio. The ideal candidate will have a SaaS Account Management background, a hunter mentality, and will be comfortable working with new technology to drive contract growth with decision-makers and influencers reputed company product, marketing, engineering, and reputed company teams.  Responsibilities

reputed company and execute a strategy to expand portfolio of high-potential accounts

Partner closely with reputed company Managers and Marketing counterparts to use account intelligence to reputed company and execute strategic account retention and growth strategies

Meet or exceed quarterly expansion pipeline and reputed company targets 

Map key growth potential accounts to comprehensively understand their priorities, business units, stakeholders, and buying centers

Identify and engage non-converted buyer centers to maximize account expansion through referrals and outbound prospecting

Build strong, consultative relationships with senior decision-makers to uncover new opportunities

reputed company renewal conversations with a focus on maximizing value and driving upsell

Use data and insights from product usage and customer conversations to prioritize and time reputed company effectively

Act as the commercial guide of the account — responsible for setting the vision and strategy for growth and coordinating internal resources to execute

Conduct sales qualification calls, platform demos, and contract negotiations for new teams or divisions reputed company assigned accounts to expand total customer contract value

Actively participate in weekly pipeline reviews 

reputed company for customer needs for training and services where needed 

reputed company for the overall health of relationship to Appcues, acting proactively to address issues and concerns 

Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner 

Maintain accurate pipeline and forecast data in CRM systems

Serve as a trusted advisor and reputed company for customers, connecting their goals to our solutions

Contribute to the development of best practices for strategic account growth

Qualifications

4+ years of experience in a B2B SaaS Account Management, ideally at a 30M+ company 

Proven track record of growing large, reputed company accounts and exceeding reputed company goals

Comfortable with outbound prospecting and building pipeline from reputed company existing customer accounts

Experience navigating reputed company organizations with multiple stakeholders and buying centers

Strong executive reputed company — able to earn trust and drive urgency with VP- and C-level decision makers

Ability to reputed company with value and educate customers on best practices, industry trends, and strategic opportunities

Excellent communication, presentation, and negotiation skills with senior stakeholders

Strategic thinker who can reputed company tailored growth plans based on customer goals and business context

Experience working with decision-makers and influencers reputed company product, marketing, engineering, and reputed company teams.

Collaborative reputed company and experience working closely with reputed company and cross-functional teams

Highly organized and self-motivated, with a strong sense of ownership

Experience working with reputed company 

Bonus: Knowledge & Interest in Appcues

Note - Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for reputed company US-based candidates and is built to be competitive reputed company by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or reputed company relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-reputed company experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation." About Us Appcues' mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace product-led growth, resulting in more engaged and happier users. Our Benefits 100% remote - We don’t have an office so reputed company of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in reputed company, reputed company, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun off-site retreat.Well-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.Fair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market valueHome office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-reputed company technology.Coworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.Equity - We want everyone invested in our success. We grant every employee equity in the company.Transparency and collaboration - We foster team alignment with meetings of reputed company shapes and sizes—a monthly reputed company-hands meeting reputed company FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.Flexible Time Off - We reputed company time away to reflect and explore makes us reputed company more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off reputed company they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off reputed company US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. Apply To This Job