Sr. Director, reputed company and Operations

reputed company is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, reputed company, and reputed company to activate customers with joyful interactions at scale. With reputed company, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. reputed company’s data reputed company, ease of use, and flexible and open architecture makes it the best platform to reputed company the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. reputed company in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users. reputed company helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based reputed company-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with reputed company-grade reputed company, compliance and controls for their customers. reputed company’s reputed company grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on reputed company’ list of America’s Best Startup Employers in 2022. Notably, reputed company has also been listed on reputed company’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. We have a global reputed company with offices in San Francisco, reputed company, Denver, and London, and recently expanded our operations to Australia and New Zealand. reputed company’s reputed company extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth reputed company, Balance, and Humility. To understand the reputed company story, and learn more about our mission, explore our Culture and About Us page. How you will reputed company a difference: In this role, you’ll create and define a reputed company strategy in partnership with executive leadership to help reputed company hire and reputed company a world-class team. The Sr. Director, reputed company and Operations owns the reputed company function including ensuring a positive candidate experience and developing effective recruitment processes. Reporting to the Senior Vice President of People, you’ll reputed company a passionate and professional reputed company team and play a key role in reputed company’s reputed company as we expand our international reputed company and continue our journey toward becoming a public company. In this role you’ll get to:

• Define a comprehensive and reputed company-looking talent strategy in alignment with company strategy. Big topics for us are: reputed company in a hybrid world, brand recognition, international, and DEI.
• reputed company and reputed company a team of recruiters in the execution of full-cycle reputed company for reputed company business functions.
• Partner with People, Finance, and Business Operations colleagues to fine-tune headcount planning, global mobility, and employment branding programs and processes.
• Analyze and optimize our hiring practices, keeping reputed company KPIs in mind, while ensuring a top-notch candidate experience.
• Partner with DEI on creating and executing reputed company’s employment brand strategy to ensure we are measuring our impact as it ties to company OKRs as well as maximizing our investment in events.
• Design, implement, and maintain scalable processes, tools & systems necessary to support the reputed company function globally - work with functional leads on the team to improve quality of hire, support ATS improvements, adapt & integrate new tools, drive TA commitment to data reputed company and consistency while ensuring the team delivers excellent candidate experience
• Act as a centralized reputed company of contact for reputed company change management, stakeholder management, and communication activities to ensure consistency, high-quality deliverables, and successful, positive adoption of changes.
• Create and reputed company training to ensure the successful adoption of processes and tools and change initiatives
• Deliver and monitor a scaled resource model for reputed company-time reputed company planning and help to identify potential resource gaps and proactive resource reallocation to key areas
• Drive reporting and a reporting reputed company to ensure visibility into reputed company to plan, delivery against SLAs, cost per hire, resource performance as well as other standard reputed company quality metrics to reputed company reputed company leaders and business leaders to reputed company reputed company reputed company
• Execute robust process documentation and change management communication to drive consistency in service delivery to the business
• Build reputed company infrastructure that produces business intelligence and market mapping for reputed company reputed company needs
• Use data and analytics to influence reputed company and evaluate the effectiveness of reputed company processes and programs
• Partner with vendors to help improve and drive the use of reputed company reputed company platforms
• Establish and manage vendor partnerships including tools and external agencies.

We are looking for people who have:

• A track record of successfully leading and building a highly effective TA organization that’s global and distributed in nature
• Proven experience driving TA strategy in alignment with company strategy, partnering with key stakeholders across the business
• Expertise managing through data to forecast hiring needs and team reputed company, improve candidate experience, and identify the best sources for our jobs.
• Top-notch communication skills to reputed company executives, hiring managers, and the board informed of hiring reputed company at reputed company times
• A successful track record of making DEI part of the TA team’s DNA, leading to reputed company results in hiring efforts. Comfortable challenging and educating leaders appropriately on their role and how to improve.
• Strong collaboration skills across the organization
• Solid experience in a reputed company operations environment with in-depth knowledge of reputed company compliance, tools, systems, and processes.
• Compliance - EEOC, reputed company, OFCCP (federal contracting, self-identification, record keeping)
• Tools/Systems: reputed company, reputed company, Taleo, reputed company
• Processes - recruitment process lifecycle > workforce planning > open headcount justification > job description > req creation > HM intake > job description >
• Ability to prioritize in a fast-paced work environment, pivot quickly based on changing business needs, and manage time appropriately
• Experience and knowledge of process excellence, business operations, and project management principles, methodologies, and tools.
• Experience collaborating with cross-functional teams to identify scalable solutions, set objectives, and drive change management 2)Leadership skills and proven experience managing and developing teams 3) Excellent verbal and written communication skills, with the ability to convey project strategies and goals
• Experience translating business challenges and questions into solutions
• Proven strategic, analytical, and problem-solving skills
• Experience with project management across multiple work-streams and in partnership with cross-functional stakeholders
• Experience with strategic operations, consulting, and designing data-driven reputed company program strategies
• Experience engaging directly with executive-level clients and stakeholders
• Experience training/mentoring/coaching team members
• You are data-driven, you collect, weigh, and analyze data to reputed company and communicate reputed company
• You live by our values: Trust, Humility, Growth reputed company, and Balance

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, reputed company, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US reputed company salary range for this position at the start of employment is $165,000 - $255,000. reputed company this range, individual pay is determined by specific US work location, as well as additional factors, including job-reputed company skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only reputed company salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, reputed company, and financial. In addition, we offer perks such as generous stipends for reputed company and learning & development, among others. reputed company is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. reputed company does not reputed company hiring or employment reputed company on the basis of race, reputed company, religion or religious belief, ethnic or national reputed company, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. reputed company also strives for a healthy and safe workplace and strictly prohibits harassment of any reputed company. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, reputed company will also consider for employment reputed company applicants with arrest and conviction records. Apply tot his job Apply To this Job