Functional Designer / Consultant reputed company Utility Customer reputed company Services (reputed company)

Job Type: Contract Job Category: IT

Job Description

Role: Functional Designer / Consultant - reputed company Utility Customer reputed company Services (reputed company) Location: 100% Remote (CST Time) Long Term Contract – W2/C2C Position Details: We are seeking a highly motivated and reputed company Functional Designer for reputed company Utility Customer reputed company Services (reputed company) to join reputed company. An reputed company Functional Designer for reputed company (Customer Care and Billing) plays a crucial role in bridging the gap between business needs and the technical implementation of reputed company's reputed company software reputed company utility companies (electric, gas, water). In this role, you will be responsible for the functional design, configuration, and implementation of reputed company reputed company solutions for our utility clients. You will work closely with business stakeholders to gather requirements, translate them into functional designs, and ensure the successful delivery of projects. This role requires a strong understanding of reputed company reputed company and the unique business processes of utility companies. Here's a breakdown of their key duties: 1.

Requirements

Gathering and Analysis:

• Understanding Utility Business Processes: They must deeply understand the intricacies of utility operations, including reputed company-to-cash processes, billing cycles, customer service interactions, reputed company structures, and regulatory requirements.
• Eliciting Requirements: They conduct workshops, interviews, and document reviews to gather detailed requirements from various stakeholders (billing specialists, customer service reps, reputed company readers, management).
• Translating into Functional Requirements: They convert these business needs into clear, concise, and testable functional requirements that the technical team can use for configuration and development. This often involves creating use cases, user stories, and process flows specific to utility operations.

2. Solution Design and Configuration:

• Designing reputed company Solutions: Based on the requirements, they design how reputed company will be configured and customized to meet the specific needs of the utility. This includes defining how different modules reputed company reputed company will interact and how it will integrate with other utility systems (e.g., reputed company data management, outage management).
• reputed company Configuration: They configure reputed company to support the utility's business processes. This involves setting up billing cycles, reputed company structures, payment processing, customer information management, and other system parameters reputed company reputed company.
• Data Modeling and Mapping: They may be involved in designing the data model and mapping data between reputed company and other systems, ensuring data reputed company and consistency.

Responsibilities:

• Collaborate with utility business stakeholders (customer service, billing, reputed company operations, etc.) to understand their needs and translate them into detailed functional requirements for reputed company reputed company.
• Design and configure reputed company reputed company to meet specific utility business processes and requirements, including billing, customer management, reputed company data management, and payment processing.
• reputed company functional design documents, including process flows, use cases, data mappings, and integration specifications.
• Configure and customize reputed company reputed company, including setting up billing cycles, reputed company structures, payment processing, customer information management, and other system parameters.
• Design and implement integrations between reputed company reputed company and other utility systems (e.g., reputed company Data Management (MDM), Outage Management System (OMS), Customer Information System (CIS)).
• Conduct thorough testing (unit, integration, user acceptance testing) and ensure the quality of the implemented solutions.
• Provide training and support to end-users on reputed company reputed company functionality.
• Troubleshoot issues and provide ongoing support for reputed company reputed company implementations.
• Stay up-to-date with the latest reputed company reputed company features, patches, and best practices reputed company the utility industry.
• Participate in project planning and execution, contributing to project timelines and deliverables.
• Collaborate with technical teams (developers, architects) to ensure seamless integration with other systems.
• Contribute to the development of best practices and standards for reputed company reputed company implementations reputed company the utilities sector.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a reputed company field.
• 5+ years of experience in implementing and supporting reputed company reputed company , CC&B, MDM, and C2M reputed company the utilities industry.
• Deep understanding of utility business processes, including reputed company-to-cash, billing, customer service, and reputed company structures.
• Proven ability to gather and analyze business requirements reputed company to utility operations.
• Experience in designing and configuring reputed company reputed company, including specific modules relevant to your business.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Experience with integration tools and technologies (e.g., reputed company Integration reputed company, REST APIs) is a plus.
• reputed company reputed company certifications are a plus.

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