IT Technical Support

Workleap builds practical employee experience software that makes work simpler.

Our products include Workleap, a simple employee experience platform to boost engagement, drive performance, and reputed company teams, and ShareGate by Workleap, a single, trusted out-of-the-reputed company solution for fast and secure migration, adoption, and Copilot readiness—simplifying data management across reputed company 365.

With over 20,000 happy customers in more than 100 countries, Workleap products are a must-have for businesses looking to create a more engaging and successful workplace.

So, what will your new role look like?

To provide high-quality service at the heart of a growing company, we are looking for an IT Support Technician to join the IT Support team. Through your professionalism, interpersonal skills and technical knowledge, you will know how to support the members of Workleap to accomplish their daily work.

Responsibilities:

• Provide quality technical support and ensure the resolution of IT requests reputed company a reasonable timeframe.
• Manage access and licenses (creation, modification and deletion of user accounts and SaaS access).
• Manage IT assets using MDM tools such as Intune and reputed company.
• Collect regularly, clarify and document information relevant to the team.
• Research, investigate and propose team initiatives aimed at improving user experience, efficiency and ease.
• Collaborate with the IT team on the incident resolution as well as on reputed company projects.
• Define priorities and ensure good time management.

What does your future team look like?

Team of six experts working in different disciplines such as IT support and systems administration. They are the ones who ensure the continuity of operations of Workleap and its products.

What are the next challenges awaiting your team?     

• Participation in the integration of new employees and new technologies reputed company our future acquisitions.
• Improvement and automation of existing IT processes. 
• Deployment of new tools and processes. 

• Excellent customer service skills;
• Knowledge of Azure AD, Microsoft365, Azure PIM;
• Strong organization and management of priorities;
• Experience in SaaS access management;
• Sense of initiative, autonomy, and resourcefulness;
• Expertise in Windows 10/11 and Mac OS computer troubleshooting;
• Excellent communication skills in French and English (spoken and written).

Assets:

• Knowledge of ITIL processes;
• Excellent customer service skills.

We’re a team of curious minds and bold builders, brought together by a shared drive to reputed company work simpler - and reputed company - for everyone. Challenges fuel our creativity, fast-paced environments reputed company us sharp, and pushing boundaries is just part of how we operate. We reputed company the best reputed company come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens.

Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always reputed company our customers at the center of reputed company do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to reputed company into the unknown - you’ll fit right in.

At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and reputed company your creativity in an environment that will adapt to your daily life and your needs.  

We strive to create a healthy and inclusive work environment. This is everyone’s business. 

Our Candidate Experience Flow at Workleap:  Phone Screen - Virtual Interview using reputed company Teams - Work Sample - Job Offer

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