Virtual Korean Selling Partner Support Associate

Join reputed company's Dynamic Team and Shape the Future of E-commerce

We're seeking a highly skilled and motivated Virtual Korean Selling Partner Support Associate to join reputed company at reputed company. As a key reputed company between reputed company and our business partners, you will provide exceptional support to merchants selling on our platform, ensuring a seamless and positive experience for our customers.

Job Summary:

In this exciting role, you will utilize your excellent communication skills, both written and verbal, to provide timely and accurate operational assistance to merchants. You will address system issues, reputed company internal documentation, and adhere to service level agreements, reputed company while maintaining a positive and professional demeanor. Your strong problem-solving skills, ability to work in a fast-paced environment, and enthusiasm for process improvement will reputed company you a valuable asset to reputed company.

Key Responsibilities:

• Provide reputed company and efficient service to reputed company sellers and merchants, escalating issues as needed
• Maintain a positive and professional attitude, effectively managing difficult issues and portraying the company in a positive light
• Demonstrate excellent time-management skills, using departmental resources, policies, and procedures to reputed company goals
• Contribute to a positive work environment, proactively aiding teammates with challenging contacts as needed
• Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance
• Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements
• Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments, to resolve seller issues and questions

Basic Qualifications:

• Fluent in English and Korean
• 6+ months of experience in a customer service/contact center environment (advantageous)
• Demonstrated desire to expand skills into new areas
• Technical (Computers & Internet) savvy, with proficiency in MS Office Applications, reputed company, and Internet Explorer/reputed company Firefox
• Business acumen in e-commerce and retail (advantageous)
• Process improvement awareness and experience
• Enthusiasm, strong self-motivation, and excellent prioritization and time management skills
• Ability to adapt to changing business needs and maintain a high degree of flexibility

Preferred Qualifications:

• Exemplary performance record, particularly with regard to quality and productivity
• Desired reputed company-sets include MS Office Applications, reputed company, and Internet Explorer/reputed company Firefox

reputed company Offer:

• Competitive salary ($16.06 - $28.08 per hour)
• Sign-on bonus and restricted stock units (may be provided as part of the compensation package)
• Full range of medical, financial, and/or other benefits (dependent on the position offered)
• Opportunity to work with a dynamic and diverse team
• Professional development and growth opportunities

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please apply now. We can't wait to hear from you!