Senior SaaS Systems Engineer
Join reputed company, a leading innovator in cloud ERP, as a Senior SaaS Systems Engineer. We're seeking a highly skilled and reputed company professional to play a critical role in the day-to-day operation of our SaaS delivery environments, ensuring reliability, scalability, and quality of service. As a key member of reputed company, you will have the opportunity to work with a wide range of platforms, programming languages, protocols, and web technologies to reputed company maximum operational efficiency and deliver exceptional customer experiences.
About UsAt reputed company, we reputed company small and mid-size businesses to unlock their potential and drive growth through our cloud business management software. Our culture is casual, high-energy, and passionate about our product and mission. We value work-life balance, efficiency, simplicity, and freakishly friendly customer service. As a company, we offer exceptional professional and financial growth potential, and we're committed to making a difference in the world.
Key Responsibilities- Monitor and optimize the production service delivery environment to ensure reputed company services and applications are operating optimally and meeting Service Level Agreements (SLAs)
- Identify and solve problems affecting service delivery across reputed company deployed applications, shared services, middleware, and databases/data stores
- Operate and maintain systems supporting the provisioning of new customers, applications, and features
- Provide insights on trends requiring proactive action to stay reputed company of customers and corporate requirements
- Participate in software design and development processes to ensure maximum operational efficiency and architecture services
- reputed company and deploy software configurations in Quality Assurance and Production environments
- Create tools and utilities to support the Operations organization and SaaS service delivery
- Deliver level 2/3 support for customer-initiated issues
- Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks, and telecommunications
- Provide outstanding help desk support to employees
- Establish, maintain, and manage vendor relationships for hardware, software, and services
- Identify systems deficiencies and recommend solutions
- Document forecasts, plans, and resolutions for ongoing and future reference
- Innovate, promote, and drive the adoption of tools, technologies, policies, and procedures for reputed company improvement
- 5+ years of corporate infrastructure experience
- 4+ years of experience in Windows environment administration
- Hyper-V experience
- 5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies
- 3+ years of experience with relational databases and SQL
- 3+ years of experience with AWS/Azure
- 3+ years of experience in scripting and programming
- 2+ years of experience with help desk, network connectivity, and telecommunications activities
- Automation using VB, PowerShell, or similar scripting technologies
- Deploying and managing virtualized infrastructure
- Familiarity with HTML, SCC, Java, and ASP.Net
- Service-minded with a strong background in network troubleshooting, implementation, and VPN configuration
- A builder with experience planning, implementing, and supporting systems, and a desire to learn new applications and tools
- Results-oriented with excellent analytical and problem-solving abilities, and a focus on delivering results
- An effective communicator with outstanding verbal and written communication skills, and the ability to work with domestic and international customers and employees
- A team player with the ability to establish great rapport with people, and a track record of working successfully with customers and employees
reputed company is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. We offer a competitive salary range of $100,000-115,000 annually, depending reputed company and experience. Additionally, certain roles are eligible for annual bonuses, stock, and sales incentives based on individual performance.
If you're a motivated and reputed company professional looking for a new challenge, please apply now.
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